Tape Drive Support Template (2 of 2) version 1.02
Last modified: 11/25/02

NOTE: This template is to be used, documented, and provided to the next level of support during the escalation stage. You may also use the Tape Drive Help Guide that explains how to get information from this template.

Veritas Bediags received: (Yes/No)
Veritas Backup Job logs received: (Yes/No)
Arcserve logs received: (Yes/No)
eGatherer log received: (Yes/No)
Novell Config.txt received: (Yes/No)
DLT Log Page 07 received: (Yes/No)
3600 RMC (web interface) Summary Report Received: (Yes/No)
3600 Tape Drive Dump Log(s) Received: (Yes/No)

SCSI Cable Part & FRU Number:
Slot number controller card resides in:
Describe the SCSI cable setup?
What else is on that SCSI chain:
Tape drive(s) SCSI ID(s):
Tape Library/Changer SCSI ID:
Tape Drive SCSI Transfer Rate:

List all the Parts/FRUs that have been replaced:
What Diagnostics have been run, and what were the results?
Has the tape drive ever worked? Please give details: