Tape Drive Support Template (1 of 2) version 1.01
Last Modified: 11/25/02

NOTE: This template is to be used and documented during the initial problem determination stage. You may also use the Tape Drive Help Guide that explains how to get information from this template.

Tape drive type:
Tape drive firmware level:
Tape Library/Changer firmware levels:
Tape Drive Driver Name/Date/Version:
Tape Library/Changer Driver Name/Date/Version:

SCSI Controller Card Type used for tape drive:
SCSI Controler firmware level:
SCSI Controller card driver Name/Date/Version:

Backup Software name Version/Build level:

Media Brand being used?
Have you tried new Media? (Yes/No)
Drive last cleaning?
How many cleanings left on cartridge?
Dry or Wet cleaning cartridge?