CONTENTS: 1.0 Instructions 2.0 HBA Restrictions 3.0 Web sites and phone support 3.1 Web sites 3.2 Software service and support 3.3 Hardware service and support 4.0 Notices and trademarks 5.0 Disclaimer 1.0 Instructions To update the library firmware: 1) Choose Utilities from the Remote Management menu 2) Choose Maintenance from the Utilities menu 3) Enter a path and filename where the file (ibm_fw_tape_33614lx_library_t17-11.img) exists, or click Browse. 4) Click Apply to upload the file. 5) The firmware image uploads to the library. 6) Reboot the library and Host. To update the drive firmware: 1) Select an individual tape drive and number or select an entire cabinet to update the drive firmware for all tape drives within the library cabinet. 2) Enter a path and filename where the file (ibm_fw_tape_33614lx_drive_5CM0.ro) exists, or click Browse. 3) Click Apply to upload the file. 4) The firmware image uploads to the tape drive(s). 5) Reboot the library and Host. 2.0 HBA Restrictions: There are no known HBA restrictions or limitations. 3.0 Web Sites and Support Phone Numbers 3.1 Web sites IBM Support Web Site: http://www-03.ibm.com/servers/eserver/support/xseries/index.html IBM IntelliStation Web site: http://www.ibm.com/pc/intellistation/ IBM xSeries Tape Files http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=TAPE-FILES 3.2 Software service and support -------------------------------- Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/. For more information about Support Line and other IBM services, go to http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). 3.3 Hardware service and support -------------------------------- You can receive hardware service through IBM Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. Go to http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m. 4.0 NOTICES AND TRADEMARKS INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. IBM may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. IBM, the e-business logo, eServer, IntelliStation, xxx, and xxx are trademarks of the IBM Corporation in the United States, other countries, or both. ****************************************************************** The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: e-business logo eServer IBM IntelliStation xxx xxx ****************************************************************** Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. UNIX is a registered trademark of The Open Group in the United States and other countries. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Adaptec and HostRAID are trademarks of Adaptec, Inc., in the United States, other countries, or both. Red Hat, the Red Hat "Shadow Man" logo, and all Red Hat-based trademarks and logos are trademarks or registered trademarks of Red Hat, Inc., in the United States and other countries. Other company, product, or service names may be trademarks or service marks of others. 5.0 Disclaimer (Required) ---------------------------- 5.1 THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. 5.2 Note to Government Users Include the following note after the disclaimer paragraph. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.