IBM ServeRAID 8i BIOS and Firmware Flash Diskettes Supported systems are x460, x260, x206m, x306m and x366 NOTE TO SERVICE - Reference RETAIN N/A (C) Copyright International Business Machines Corporation 1999, 2005. All rights reserved. US Government Users Restricted Rights - Use, duplication, or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Note: Before using this information and the product it supports, read the general information in "Notices and trademarks” in this document. CONTENTS ________ 1.0 Overview 2.0 Installation and setup instructions 2.1 Updating the BIOS and firmware 2.2 Creating logical drives 2.3 Installing or updating the device driver 2.4 Installing the ServeRAID Manager 2.5 Installing the ARCCONF command-line program 3.0 Troubleshooting tips 3.1 General 3.2 Driver update issues 4.0 Web Site and Support Phone Number 5.0 Trademarks and Notices 6.0 Disclaimer 1.0 Overview _____________ NOTE: This README provides information needed to install and configure an IBM ServeRAID Serial Attached SCSI (SAS) controller, including the ServeRAID-8k, and ServeRAID-8k-l. It also provides information about ServeRAID support for the IBM TotalStorage DS300 and DS400 external storage enclosures. Follow each step in this README to ensure that your ServeRAID controllers have the latest software levels. The ServeRAID 8.30 release of code contains the following levels of firmware: o Firmware level 5.1 for the ServeRAID-8i SAS controller o Firmware level 5.1 for the ServeRAID-8k/8k-l SAS controllers Creating logical drives, prior to installing the ServeRAID Manager program, requires the "IBM ServeRAID Support" CD. This CD comes with your ServeRAID controller or you can download an ISO image from the IBM Support Web site. Refer to the documentation that comes with your CD-ROM writer for details on how to create a CD from an ISO image. If a CD writer is not available and the CD is lost, defective, or destroyed, contact the IBM HelpCenter for a replacement "IBM ServeRAID Support" CD. 2.0 Installation and setup instructions ________________________________________ NOTE: For detailed installation and setup instructions, refer to the IBM ServeRAID Installation Guide (INSTALL.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD. 2.1 Updating the BIOS and firmware ___________________________________ 1. Install the new controller in the server. 2. Insert the "IBM ServeRAID Support" CD into the CD-ROM drive or insert the "IBM ServeRAID BIOS and Firmware Update (1 of 2)" diskette into the diskette drive; then, turn on the server. 3. Wait for the IBM ServeRAID ROM Update Wizard to start and follow the instructions on the screen. 2.2 Creating logical drives ____________________________ NOTES: o Skip this step if your ServeRAID controller already has been configured with logical drives. o You must create logical drives on the ServeRAID controller before you can use it. 1. After the "IBM ServeRAID Support" CD updates the BIOS and firmware, reboot the server. When the ServeRAID Manager starts, you will see an Express/Custom choice on the screen. Choose Express for the ServeRAID Manager to automatically create your logical drives. Choose Custom to manually create your logical drives. 2.3 Installing or updating the device driver _____________________________________________ Install the ServeRAID device drivers that are provided with the IBM ServeRAID controllers on the "IBM ServeRAID Support" CD. Refer to the IBM ServeRAID Installation Guide (INSTALL.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD. 2.4 Installing the ServeRAID Manager _____________________________________ Install the ServeRAID Manager that is provided with the IBM ServeRAID controllers on the "IBM ServeRAID Application" CD or from the IBM Support Web site. Refer to the IBM ServeRAID Installation Guide (INSTALL.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD for more installation information. NOTE: Be sure to check the installation notes in the ServeRAID Manager Readme file on the "IBM ServeRAID Application" CD. To install the ServeRAID Manager from the World Wide Web, use the following instructions: 1. Download the Windows version of the ServeRAID Manager program from the World Wide Web. 2. Double-click on the downloaded file to start the installation. 3. Follow the instructions on the screen to install the program. 2.5 Installing the ARCCONF command-line program ________________________________________________ The ARCCONF command-line program is normally installed with the ServeRAID Manager program. If you did not install ARCCONF when you installed the ServeRAID Manager, you can install it manually from the "IBM ServeRAID Support" CD or the IBM Support Web site. Refer to the IBM ServeRAID User's Reference (SRAID.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD for installation instructions. NOTE: The HRCONF command-line program is also installed with the ServeRAID Manager. HRCONF only supports the IBM ServeRAID-7e (Adaptec HostRAID) controller. 3.0 Troubleshooting tips ________________________ 3.1 General ____________ o If you initialize one or more drives in a flashcopy source array, the flashcopy target cannot be deleted. To avoid creating a flashcopy drive that cannot be deleted, you must delete the flashcopy drive first, before you initialize the drives in the source array. o You cannot create a RAID volume using the ACU BIOS configuration utility program for the ServeRAID-8i SAS controller. Use the ServeRAID Manager program, either in desktop or bootable-CD mode, to create RAID volumes for the ServeRAID-8i. o The ACU BIOS configuration utility does not distinguish between RAID volumes, simple volumes, and spanned volumes. It reports all volume types as just a "volume". Use the ServeRAID Manager program to view volume properties. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive, the following warning message might display: You passed an undefined mode number. Press to see video modes available, to continue or wait 30 secs Press the Spacebar to continue starting the "IBM ServeRAID Support" CD. Then, the following message displays and the CD starts: Uncompressing Linux... Ok, booting the kernel. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive and a "boot:" prompt appears, then one of following might be preventing the CD from starting: - The Caps Lock or Scroll Lock is set. - The Shift or Alt keys are held. Press at the boot prompt to continue starting the "IBM ServeRAID Support" CD. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive, and you are unable to eject the CD after exiting the ServeRAID Manager, do the following: 1. Turn off the server. 2. Turn on the server. 3. Press the eject button on the CD-ROM drive. o If you are running DOS applications in protected mode, you must add the following lines to the CONFIG.SYS: device=x:\himem.sys device=x:\emm386.exe NOEMS where x is the drive where DOS is installed. o If the IBM Active PCI Eject Wizard fails to stop the ServeRAID controller, stop the ServeRAID Manager service that is running on the server. The IBM Active PCI Eject Wizard displays the following error message: "The device IBM ServeRAID Adapter cannot be stopped because a program is still accessing it." To properly eject the IBM ServeRAID controller, do the following: 1. At a DOS command prompt, type: NET STOP SERVERAIDMANAGERAGENT 2. From the IBM Active PCI Eject Wizard, eject the ServeRAID controller. 3. At a DOS command prompt, type: NET START SERVERAIDMANAGERAGENT o The Caps Lock key is disabled when using the ServeRAID Manager program in bootable-CD mode. o To repair a failed installation of ServeRAID Manager, uninstall the program (ignoring any errors that might be reported), restart your server, and reinstall the program. o When you shut down Windows, you may see the message "unexpected shutdown". This message is displayed if the ServeRAID Manager Agent fails to exit within 3 seconds. It has no affect on file I/O or other system operations and can be ignored. 3.2 Driver update issues _________________________ o When you update device drivers on Windows Server 2003, you may see adapters marked "Not Responding" in the ServeRAID Manager program. When the update is complete, the adapters will be marked "Responding." This is a limitation of the way Windows Server 2003 handles driver updates and has no effect on the system. 4.0 Web Sites and Support Phone Number _______________________________________ o You can download new and updated files for IBM ServeRAID products from the IBM Support Web site: http://www.ibm.com/pc/support/ o For the latest list of supported operating systems, see the IBM Server Proven - SCSI and RAID Controllers Web site: http://www.ibm.com/servers/eserver/serverproven/compat/us/ For supported operating systems on legacy (non-shipping) controllers, see: http://www-03.ibm.com/servers/eserver/serverproven/compat/us/oldservers.html o With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-IBM-SERV in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. 5.0 Trademarks and Notices ___________________________ The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Active PCI OS/2 Warp HelpCenter PC Server IBM Predictive Failure Analysis Netfinity ServeRAID Netfinity Manager ServerGuide OS/2 UNIX is a registered trademark in the United States and other countries and is licensed exclusively through The Open Group. Microsoft, Windows, Windows Server 2003, Windows XP, Windows 2000, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Adaptec and HostRAID are trademarks or registered trademarks of Adaptec, Inc. Other company, product, and service names may be trademarks or service marks of others. 7.0 Disclaimer _______________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.