Device Model
Contents
System Status Summary
System Status
Configure
Diagnostics
About UPS
Status Summary

The System Status Summary screen is the default PowerChute Business Edition screen. This screen summarizes the current device status and the environmental status, as well as showing the contact information.

The device status indicates the present operating status of the UPS and displays one of the following states:

  • Battery Discharged: The UPS is on line, but its battery capacity is below the user- specified low battery runtime threshold. If power fails, PowerChute Business Edition immediately begins the process for shutting down your system safely. PowerChute Business Edition displays this status immediately after a runtime calibration (which deeply discharges the battery) or when the UPS returns to on line operation after an extended power failure.
  • Bypass Contactor Failure (for Matrix-UPS): The bypass contactor failed.
  • Bypass: User-Initiated (for Matrix-UPS): A user put the Matrix-UPS on bypass to perform maintenance. While on bypass, the UPS can protect its supported equipment from power surges and minor power disturbances, but not from other power problems such as a power outage.
  • Bypass: UPS Failure (for Matrix-UPS): A component of the Matrix-UPS has failed due to an internal malfunction. Contact APC Technical Support.
  • Calibrating: The UPS is performing a runtime calibration.
  • Low Battery: The UPS is on battery, and the UPS Low Battery Signal Time is at the user- specified runtime remaining threshold. A low battery shutdown will begin immediately.
  • Device Communication Not Established: The PowerChute Business Edition Agent cannot communicate with the UPS. Make sure that the UPS cable is securely connected at both ends and that the COM port is enabled and correctly selected through PowerChute Business Edition (See System Settings on the Protected System page).
  • On Line: The UPS is running normally on input power.
  • On Battery: The UPS is using its battery to provide output power.
  • Replace Battery: A UPS battery is no longer usable. If it is not user- replaceable, contact APC Technical Support. If it is user-replaceable, use an APC Web page to order a replacement.
  • AVR Boost Active: The UPS is using AVR Boost to correct a low input voltage without switching to battery power.
  • AVR Trim Active: The UPS is using AVR Trim to correct a high input voltage without switching to battery power.
  • UPS Overloaded: For a Matrix-UPS, Back-UPS Pro, Smart-UPSŪ , Smart-UPS DP, or PowerStack, the UPS cannot safely support the current load. Unplug equipment to reduce the load, and perform a UPS self-test. If the UPS still indicates an overload, contact APC Technical Support.
  • UPS Power Supply Failure: The Matrix-UPS auxiliary power supply failed. Contact APC Technical Support.
    Caution: If you try to put the UPS on bypass while this condition exists, the UPS loses all output power and the connected load shuts off.

The Environmental Status information is displayed if an Environmental Monitoring device is being used. The device can be configured to monitor and report ambient temperature, relative humidity, and the state of external contact closures of safety and security devices.

You can use an Environmental Monitoring device with a Smart-UPS (except models 420 and 620) or Matrix-UPS.

Environmental Status information reports the following:

  • The state of ambient temperature and humidity thresholds for probes one and two, if both probes are configured
  • Contact zone faults

The Contact Information shows the contact name and system location. These parameters were configured by the user either during the installation process or by accessing System Settings on the Protected System menu.

  • Contact Name: The name of the person responsible for the maintenance of the UPS
  • System Location: The physical location of the protected system
System Status

The System Status screen displays UPS System Parameters, Power Status and Battery Status.

UPS System Parameters report the following:

  • Device Status - the present operating status of the UPS
  • UPS Load - the power drawn from the UPS as a percentage of the total rated load capacity
  • Runtime Remaining - the amount of time the UPS can support the present load when on battery
  • Internal Temperature - the internal temperature of the UPS in degrees Celsius and in Fahrenheit. Normal operating range varies from 40°C to 60°C (104°F to 140°F).
    Note: If the UPS has no internal temperature sensor, this entry will be blank.

Power Status reports the following:

  • Line Voltage - the utility line voltage being supplied to the UPS device
  • Output Voltage - the output voltage supplied by the UPS device to the protected equipment
  • Output Frequency - the output frequency supplied by the UPS device to the protected equipment

Battery Status reports the following:

  • Battery Charge - the charge of the UPS system's battery packs, as a percentage of full charge
  • Battery Voltage - the present voltage of the UPS system's battery packs
  • Total Battery Packs - the number of battery packs connected to the UPS system
  • Bad Battery Packs - the number of defective battery packs connected to the UPS system
Configure

The UPS Configuration screen allows you to configure line settings and general settings for your UPS.

Line Settings allows you to configure the following:

  • Output Voltage - the voltage the UPS will supply when operating on battery power
  • Upper Bypass Limit - the highest voltage the UPS will present to the connected load
  • Lower Bypass Limit - the lowest voltage the UPS will present to the connected load
  • Power Quality Sensitivity - the sensitivity of the UPS to distortions in the line voltage

If the supported equipment can tolerate a wide voltage range for On Line operation, you can safely increase the Upper Bypass Limit value and decrease the Lower Bypass Limit value. A wider voltage range reduces the number of times the UPS switches to battery operation, especially in areas where the input voltage is unstable or is chronically high or low.

If you change the Output Voltage setting, the Upper and Lower Bypass Limit values change also. Please check these values again after you set output voltage.

Note: You cannot change the bypass limits for a Matrix-UPS because the UPS uses an Automatic Voltage Regulator.

General Settings allow you to configure the following:

  • UPS Name - a user-customizable name for the UPS. Note: A maximum of eight alphanumeric characters is allowed.
  • Last Battery Replacement Date - the date that the battery was last replaced. The typical expected battery lifetime is three to five years.
  • Audible Alarm - when the UPS uses an audible alarm in response to power problems
Diagnostics

The Diagnostic Settings screen allows you to view the last diagnostic results, and schedule and initiate diagnostics. The diagnostics that PowerChute Business Edition can perform are a self-test, a runtime calibration and a test of the UPS alarm.

A self-test performs internal UPS diagnostics.

A runtime calibration causes the UPS to recalculate its available runtime capacity based on its current load.

Caution - Runtime calibrations deeply discharge UPS batteries, which can leave a UPS temporarily unable to support its equipment if a power failure occurs. Frequent calibrations reduce the life of batteries. Therefore, select runtime calibrations to occur only annually or semiannually. Also perform a calibration whenever you significantly increase the load that the UPS is supporting.
A UPS alarm test sounds the UPS system's audible alarm, and flashes its lights (if it is a model that has lights).

Last Diagnostic Results reports the following:

  • Self-Test Result - the result of the most recent self-test
    Passed: The UPS passed the self-test diagnostic without fault.
    Failed: The UPS failed the self-test diagnostic; faults found.
    Invalid: The UPS could not perform the self-test diagnostic.
    No Result Available: The UPS cannot report a self-test diagnostic result.

  • Self-Test Date - the date the last self-test was performed, or Value Not Found, if a date cannot be reported
  • Runtime Calibration Result - the result of the most recent runtime calibration test
    Passed: The last calibration completed normally.
    Invalid: The UPS system's battery capacity was not at 100%.
    Cancelled: The calibration was cancelled by a user or due to a power failure.
    Unknown: The UPS cannot report a calibration result.
  • Runtime Calibration Date - the date the last runtime calibration was performed, or Value Not Found, if a date cannot be reported
  • Runtime Calibration UPS Load - the load at which the last calibration was started

For a Smart-UPS On-Line, a Bypass Status field reports on the current bypass status of the UPS.

Scheduled Diagnostics allows you to schedule when the UPS will run a self-test. You can choose to run a self-test at UPS start up, every 7 days, every 14 days, or never.

Initiate Diagnostics allows you to select a diagnostic action. You can choose to run a self-test, a runtime calibration, test the UPS alarm, or put a Smart-UPS On-Line into or out of its bypass mode for maintainance, or run no diagnostics at all.

About UPS

The About UPS screen reports the following:

  • UPS Model - the name and model number of the UPS
  • Firmware Revision - the Version of the UPS firmware
  • USB Firmware Revision - the version of the USB firmware in the UPS (reported only if the UPS is using USB communication)
  • Manufacture Date - the date that the UPS was manufactured
  • Serial Number - the serial number of the UPS
  • Battery Replacement Date - the date that the battery was last replaced. The typical expected battery lifetime is three to five years.
  • UPS Identification - the name of the UPS as entered by the user
  • Note: Battery Replacement Date and UPS Identification parameters can be edited by the user. The other parameters cannot be changed.
  • Contact Information - the contact name and system location. These parameters were configured by the user either during the installation process or by accessing System Settings on the Protected System menu. The contact name is the name of the person responsible for the maintenance of the UPS. The system location is the physical location of the protected system.