********************************************************************* * ServeRAID Manager * * README.TXT * * Version 4.80 * ********************************************************************* CONTENTS ________ 1.0 Overview 2.0 Installation and setup notes 3.0 Troubleshooting tips 3.1 General 3.2 Microsoft Windows 3.3 Caldera Open UNIX and Caldera UnixWare 3.4 SCO OpenServer 3.5 Novell NetWare 3.6 Linux 3.7 ServeRAID Manager running as a plug-in 4.0 Web Site and Support Phone Number 5.0 Trademarks and Notices 6.0 Disclaimer 1.0 Overview _____________ The ServeRAID Manager program is used to configure, administer, and monitor IBM ServeRAID controllers that are installed locally or remotely in your IBM servers. You can use the ServeRAID Manager program with the following operating systems: o Microsoft Windows NT 4.0, Windows 2000, Windows XP Professional, Windows ME, and Windows 98 NOTE: On Windows ME and Windows 98, you can monitor remote systems only. o IBM OS/2 Warp Server for e-business o Novell NetWare 5.x and NetWare 6.x o SCO OpenServer 5.0.X o Caldera UnixWare 7.x o Caldera Open UNIX 8.x o Red Hat Linux 6.2 and 7.1 o SuSE Linux 7.1 o Caldera Linux 3.1 o Turbolinux 6.5 Minimum System Requirements: Intel Compatible 200 MHz processor 128 MB RAM 35 MB hard disk drive space 256 color video mode 2.0 Installation and setup notes _________________________________ o Refer to the IBM ServeRAID-4 Ultra160 SCSI Controller User's Reference (4SRAIDUR.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD for installation information. o The ServeRAID Manager generates log files automatically to assist in tracking ServeRAID activity. The log files are created in the directory where the ServeRAID Manager is installed. * RaidEvt.LOG - Contains the information reported in the ServeRAID Manager event viewer for all local and remote systems. * RaidEvtA.LOG - Contains the information reported in the ServeRAID Manager event viewer for the local system. * RaidNot.LOG - Contains the information reported in the Notification Manager event viewer. * RaidSec.LOG - Contains the information reported in the Security Manager event viewer. * RaidErr.LOG - Contains Java messages generated by the ServeRAID Manager. * RaidErrA.LOG - Contains Java messages generated by the ServeRAID Manager agent. Information written to these files is appended to the existing files to maintain a history. However, if any of the files reach a size of 200,000 bytes, the file is copied to a new file with the extension .OLD and the original (that is, the LOG file) is deleted and recreated. If a .OLD file already exists, the existing .OLD file is destroyed. o You can configure ServeRAID Manager settings on other servers exactly as they are configured on one server. To replicate the ServeRAID Manager tree, notification list, security list, and SNMP traps list, do the following: 1. Install the ServeRAID Manager on one server. 2. Start the ServeRAID Manager. Using the 'Add remote system' action, define the servers for your tree. 3. Open the Notification Manager. Using the 'Add system' action, define the notification list. 4. Open the Security Manager. Using the 'Add user' action, define the security list. 5. Exit the ServeRAID Manager. 6. Copy the following files onto a diskette from the directory where the ServeRAID Manager is installed: RaidMSys.ser --> to replicate the tree RaidNLst.ser --> to replicate the notification list RaidSLst.ser --> to replicate the security list RaidSNMP.ser --> to replicate the SNMP trap destination list 7. Install the ServeRAID Manager on the other servers. 8. Copy the files from the diskette into the directory where the ServeRAID Manager is installed on the other servers. o The ServeRAID Manager can monitor status information returned from certain enclosures. If there are any problems, information such as fan status, power supply status, and temperature status is collected and reported in the event viewer. To monitor an enclosure, do the following: 1. Write down the description displayed in the 'Product or Model Number' field of the enclosure device information panel. 2. Exit the ServeRAID Manager. 3. Using a text editor, open the RaidDev.pps file. This file is in the directory where the ServeRAID Manager is installed. 4. Using the enclosure description from step 1, add a line to the file. For example, if the description is 3520EX10, add the following: 3520EX10=true 5. Save and close the file. 6. Restart the ServeRAID Manager. 3.0 Troubleshooting tips _________________________ 3.1 General _________________ o The ServeRAID Manager will not start on a server that is using only 16 colors. The ServeRAID Manager supports a minimum of 256 colors. You must switch the video mode from 16 colors to a mode with at least 256 colors. o If the ServeRAID Manager console does not repaint correctly, select the View->Refresh menu item to repaint the screen. 3.2 Microsoft Windows ______________________ o The ServeRAID Manager is distorted and hard to read. The Java Virtual Machine version 1.3 has a problem with the 256-color palette. Set the Display Properties Settings to a color mode with greater than 256 colors. 3.3 Caldera Open UNIX and Caldera UnixWare ___________________________________________ o Miscellaneous problems occur when the key is enabled. Turn off the key. o Images (such as .GIFs) might not display when using the DISPLAY environment variable to display the application on a remote X platform. 3.4 SCO OpenServer ___________________ o Unable to navigate using the mouse while the key is enabled. Turn off the key or see SCO Technical Article number 108877 at www.sco.com for instructions on how to clear the key modifier. 3.5 Novell NetWare ___________________ o When starting the NetWare operating system, the ServeRAID agent fails to start. A message "The ServeRAID agent failed to start." displays when starting the server. The server is unable to load the ServeRAID agent. This is usually caused by loading Java before the ServeRAID agent. In the file Autoexec.ncf, move the line "LOAD RAIDAGNT -BOOT" so that it is before any lines that reference Java. o Due to incompatible versions of the ServeRAID Manager NLMs, there can be only one ServeRAID agent running at a time. If the stand-alone version of the ServeRAID agent is running already, the IBM Director Extension ServeRAID sub-agent cannot be started successfully, and vice versa. 3.6 Linux __________ o If you cannot connect to a remote ServeRAID Manager installed on a Linux system, verify that the TCP/IP hosts file is configured properly. 1. Open the /etc/hosts file. NOTE: The following is an example: 127.0.0.1 localhost.localdomain localhost matrix 2. If the hostname of the system is identified on the line with 127.0.0.1, you must create a new host line. 3. Remove the hostname from the 127.0.0.1 line. NOTE: The following is an example: 127.0.0.1 localhost.localdomain localhost 4. On a new line, type the IP address of the system. 5. Using the Tab key, tab to the second column and enter the fully qualified hostname. 6. Using the Tab key, tab to the third column and enter the nickname for the system. NOTE: The following is an example of a completed line: 1.1.1.1 matrix.localdomain matrix where 1.1.1.1 is the IP address of the server and matrix is the hostname of the server. 7. Restart the server for changes to take effect. 3.7 ServeRAID Manager running as a plug-in ___________________________________________ o A 'plug-in', as referred to in this file and the ServeRAID Manager online help, specifically refers to IBM Director. o If the server you are managing appears as a '?' icon in the ServeRAID Manager tree, the server might not have any ServeRAID controllers installed. Check the server configuration and restart the plug-in. 4.0 Web Sites and Support Phone Number _______________________________________ o You can download new and updated files for the IBM ServeRAID and Clustering products from the IBM Support Web site: http://www.ibm.com/pc/support/ o With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. 5.0 Trademarks and Notices ___________________________ The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Active PCI OS/2 Warp HelpCenter PC Server IBM Predictive Failure Analysis Netfinity ServeRAID Netfinity Manager ServerGuide OS/2 UNIX is a registered trademark in the United States and other countries and is licensed exclusively through The Open Group. Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 6.0 Disclaimer _______________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.