********************************************************************* * IBM ServeRAID Windows Server 2003 Clustering Update * * README.TXT * * Version 6.20.08 * ********************************************************************* CONTENTS ________ 1.0 Overview 2.0 Installation and setup instructions 3.0 Troubleshooting tips 4.0 Web Sites and Support Phone Number 5.0 Trademarks and Notices 6.0 Disclaimer 1.0 Overview _____________ NOTE: This release is only to be used to install and configure an IBM ServeRAID-6M Ultra320 SCSI controller, IBM ServeRAID-4Mx Ultra160 SCSI controller, or IBM ServeRAID-4Lx Ultra160 SCSI controller for Windows Server 2003 Clustering. It is not to be used in a non-Clustering ServeRAID configuration. Furthermore, please check for the latest firmware updates for the IBM ServeRAID Clustering solution from the IBM Support Web site: http://www.ibm.com/pc/support/ The ServeRAID 6.20.08 release of code contains the following levels of firmware: o Firmware level 6.20.08 for the ServeRAID-6M Ultra320 SCSI Controllers o Firmware level 6.20.08 for the ServeRAID-4M/4L/4Mx/4Lx Ultra160 SCSI Controllers 2.0 Installation and setup instructions ________________________________________ NOTE: If your operating system is already installed on a ServeRAID controller, update the ServeRAID device driver before updating the BIOS and firmware. 2.1 Updating the BIOS and firmware ___________________________________ NOTES: o The ServeRAID-6i, ServeRAID-6M, ServeRAID-5i, and ServeRAID-4 controllers do not support SCSI CD-ROM drives. o To install a ServeRAID-6i, ServeRAID-6M, ServeRAID-5i, or a ServeRAID-4 controller in a server with one or more existing ServeRAID controllers, do the following: * Update the BIOS and firmware on the existing controllers using the ServeRAID 6.11 software. * Install the new controller in the server. 1. Insert the "IBM ServeRAID Support" CD into the CD-ROM drive or insert the "IBM ServeRAID BIOS and Firmware Update (1 of 4)" diskette into the diskette drive; then, turn on the server. NOTE: When starting the "IBM ServeRAID Support" CD in startable (bootable) CD mode, the ServeRAID ROM Update Wizard might hang if the ServeRAID BIOS level is 3.50 or earlier. To prevent this potential problem, update the ServeRAID BIOS and firmware with the "IBM ServeRAID BIOS and Firmware Update (1 of 4)" diskette. 2. Wait for the IBM ServeRAID ROM Update Wizard to start and follow the instructions on the screen. 2.2 Creating logical drives ____________________________ NOTES: o Skip this step if your ServeRAID controller already has been configured with logical drives. o You must create logical drives on the ServeRAID controller before you can use it. 1. After the "IBM ServeRAID Support" CD updates the BIOS and firmware, the ServeRAID Manager will start. You will see an Express/Custom choice on the screen. Choose Express for the ServeRAID Manager to automatically create your logical drives. Choose Custom to manually create your logical drives. 2.3 Installing or updating the device driver _____________________________________________ Install the ServeRAID device drivers that are provided with the IBM ServeRAID controllers on the "IBM ServeRAID Support" CD. 2.4 Installing the ServeRAID Manager _____________________________________ Install the ServeRAID Manager that is provided with the IBM ServeRAID controllers on the "IBM ServeRAID Support" CD or from the IBM Support Web site. To install the ServeRAID Manager from the World Wide Web, use the following instructions: 1. Download the Windows version of the ServeRAID Manager program from the World Wide Web. 2. Double-click on the downloaded file to start the installation. 3. Follow the instructions on the screen to install the program. 3.0 Troubleshooting tips ________________________ 3.1 General ____________ o In a rare occurrence among ServeRAID-4 controllers, the NVRAM on the ServeRAID controller will not contain a valid configuration. The "IBM ServeRAID Support" CD will display a window indicating that the program cannot communicate with the controller. Use the Mini-Configuration program to restore the controller settings to the factory-default settings. Refer to the "IBM ServeRAID User's Reference" for information on using the Mini-Configuration program. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive, the following warning message might display: You passed an undefined mode number. Press to see video modes available, to continue or wait 30 secs Press the Spacebar to continue starting the "IBM ServeRAID Support" CD. Then, the following message displays and the CD starts: Uncompressing Linux... Ok, booting the kernel. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive and a "boot:" prompt appears, then one of following might be preventing the CD from starting: o The Caps Lock or Scroll Lock is set. o The Shift or Alt keys are held. Press at the boot prompt to continue starting the "IBM ServeRAID Support" CD. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive, and you are unable to eject the CD after exiting the ServeRAID Manager, do the following: 1. Turn off the server. 2. Turn on the server. 3. Press the eject button on the CD-ROM drive. o If you experience problems with SCSI CD-ROM drives connected to a ServeRAID-6i, ServeRAID-6M, ServeRAID-5i, or ServeRAID-4 controller, do one of the following: o Use a ServeRAID-3HB or ServeRAID-3L controller instead. o Install an IDE CD-ROM drive in your server. The ServeRAID-6i, ServeRAID-6M, ServeRAID-5i, and ServeRAID-4 controllers do not support SCSI CD-ROM drives. o If you are installing a ServeRAID-4 controller into a server with one or more existing ServeRAID controllers, and the server fails to start and displays POST code EF10, do the following: 1. Remove the ServeRAID-4 controller from the server. 2. Update the BIOS and firmware on the existing controllers using the ServeRAID 6.11 software. 3. Install the ServeRAID-4 controller in the server. o If you are running DOS applications in protected mode, you must add the following lines to the CONFIG.SYS: device=x:\himem.sys device=x:\emm386.exe NOEMS where x is the drive where DOS is installed. o On a Netfinity server, if your operating system fails to start three times consecutively, the system BIOS will turn off the processor cache. When this happens the "IBM ServeRAID Support" CD behaves unexpectedly. To correct this problem, enter the system BIOS and re-enable the processor cache (or load the default settings). Refer to your system documentation for instructions on entering the system BIOS. o If the IBM Active PCI Eject Wizard fails to stop the ServeRAID controller, stop the ServeRAID Manager service that is running on the server. The IBM Active PCI Eject Wizard displays the following error message: "The device IBM ServeRAID Adapter cannot be stopped because a program is still accessing it." To properly eject the IBM ServeRAID controller, do the following: 1. At a DOS command prompt, type: NET STOP SERVERAIDMANAGERAGENT 2. From the IBM Active PCI Eject Wizard, eject the ServeRAID controller. 3. At a DOS command prompt, type: NET START SERVERAIDMANAGERAGENT o The Caps Lock key is disabled when using the ServeRAID Manager program in startable-CD (bootable-CD) mode. o To repair a failed installation of ServeRAID Manager, version 5.11 or above, uninstall the program (ignoring any errors that might be reported), restart your server, and reinstall the program. o In rare instances, you may encounter a 1607 error while installing ServeRAID Manager. If this happens, make sure the following are true: 1. Your installation disk does not have an OS/2 partition with a drive letter assigned by Windows. 2. You are logged in as Administrator. 3. Your OS partition has sufficient space. 4. The hidden 'Installer' directory in the OS directory is not marked Read-only. 5. You are running the installer from a local disk. 6. Your OS has the latest service pack installed. o When you shut down Windows, you may see the message "unexpected shutdown". This message is displayed if the ServeRAID Manager Agent fails to exit within 3 seconds. It has no affect on file I/O or other system operations and can be ignored. o ServeRAID Manager and IPSSEND fail to detect the slot number when you hot-add a controller on Windows Server 2003; they report the slot as "unknown". The slot number is reported correctly when you restart the system. 3.2 Volume set utility issues ______________________________ o Do not run any form of Software RAID or Volume Set utility on the IBM ServeRAID-6i, IBM ServeRAID-6M, ServeRAID-5i, ServeRAID-4, or ServeRAID-3 families of controllers. The ServeRAID controller handles these functions at the controller level. 3.3 Microsoft Cluster Server (MSCS) ___________________________________________________________ o To decrease failover time and the possibility of the Microsoft Cluster Server Manager console hanging, place each IPSHA Disk and IP Address resource into its own resource monitor. o You cannot move a cluster group to a slower scsi channel. It can hang the Microsoft Cluster Server Manager console. The channel must be at least as fast as the original channel. o When performing a logical-drive migration in a cluster environment, insure that all new drives added to the array are not defined as Hot Spare drives on the partner machine. 3.4 Driver update issues _________________________ o When you update drivers on Windows Server 2003, you may see adapters marked as "Not Responding" in the ServeRAID Manager program. When the update is complete, the adapters will be marked "Responding." This is a limitation of the way Windows NT and Windows Server 2003 handle driver updates and has no effect on the system. 4.0 Web Sites and Support Phone Number _______________________________________ o You can download new and updated files for the IBM ServeRAID and Clustering products from the IBM Support Web site: http://www.ibm.com/pc/support/ o For the latest list of supported operating systems, see the IBM Server Proven - SCSI and RAID Controllers Web site: http://www.pc.ibm.com/us/compat/controllers/matrix.html For supported operating systems on legacy (non-shipping) controllers, see: http://www.pc.ibm.com/us/compat/machines/index.html o With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. 5.0 Trademarks and Notices ___________________________ The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Active PCI OS/2 Warp HelpCenter PC Server IBM Predictive Failure Analysis Netfinity ServeRAID Netfinity Manager ServerGuide OS/2 UNIX is a registered trademark in the United States and other countries and is licensed exclusively through The Open Group. Microsoft, Windows, Windows Server 2003, Windows XP, Windows 2000, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 6.0 Disclaimer _______________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.