********************************************************************* * IBM ServeRAID NetWare Update * * README.TXT * * Version 5.10 * ********************************************************************* CONTENTS ________ 1.0 Overview 2.0 Change history 2.1 ServeRAID Family 4.84 to 5.10 2.2 ServeRAID Family 4.80 to 4.84 2.3 ServeRAID Family 4.70 to 4.80 3.0 Installation and setup instructions 3.1 Updating the BIOS and firmware 3.2 Creating logical drives 3.3 Installing and updating the device driver 3.4 Installing the ServeRAID Manager 3.5 Installing the command-line programs 4.0 Troubleshooting tips 5.0 Web Site and Support Phone Number 6.0 Trademarks and Notices 7.0 Disclaimer 1.0 Overview _____________ NOTE: This README provides information needed to install and configure an IBM ServeRAID-5i Ultra320 SCSI controller, IBM ServeRAID-4H Ultra160 SCSI controller, IBM ServeRAID-4M Ultra160 SCSI controller, IBM ServeRAID-4Mx Ultra160 SCSI controller, IBM ServeRAID-4L Ultra160 SCSI controller, and IBM ServeRAID-4Lx Ultra160 SCSI controller (hereafter referred to as IBM ServeRAID-4 Ultra160 SCSI controllers). Follow each step in this README to ensure that your ServeRAID controllers have the latest software levels. The ServeRAID 5.10 release of code contains the following levels of firmware: o Firmware level 5.10 for the ServeRAID-5i Ultra320 SCSI Controllers o Firmware level 5.10 for the ServeRAID-4 Ultra160 SCSI Controllers o Firmware level 5.10 for the ServeRAID-3H/3HB Ultra2 SCSI Controller and the ServeRAID-3L Ultra2 SCSI Controller o Firmware level 2.88 for the ServeRAID-II Ultra SCSI Controller o Firmware level 2.88 for the integrated ServeRAID Controller on the IBM PC Server 330 and IBM Netfinity 5500 system boards o Firmware Level 2.25 for the ServeRAID Adapter Creating logical drives requires the "IBM ServeRAID Support" CD. This CD comes with your ServeRAID controller or you can download an ISO image from the IBM Support Web site. Refer to the documentation that came with your CD-ROM writer for details on how to create a CD from an ISO image. If a CD writer is not available and the CD is lost, defective, or destroyed, contact the IBM HelpCenter for a replacement "IBM ServeRAID Support" CD. 2.0 Change History __________________ 2.1 ServeRAID Family 4.84 to 5.10 __________________________________ o Support for the new IBM ServeRAID-5i Ultra320 SCSI controller. o Support for new operating systems: + OpenLinux 3.1.1 + Red Hat Linux 7.2 and 7.3 + SuSE Linux 7.3 and 8.0 o New event mechanism to alert user when version numbers do not match in BIOS, firmware, and device drivers. o New audible alarm in ServeRAID Manager agent when critical and fatal events occur. o The failover device driver for Windows operating systems is now an optional installation. o Fixed a problem with the ServeRAID Manager "Send test trap" function. Certain management programs such as Tivoli Netview did not recognize the test trap. o Fixed a problem with the ServeRAID Manager configuration wizard when creating large arrays near 1 Terabyte or greater in size. The large arrays caused the ServeRAID Manager configuration wizard to display the wrong logical drive size. o Fixed a problem in UnixWare/Open UNIX device driver of not handling 64 bit DMA requests from the OS when greater than 4GB memory addressing is activated. o (For Windows NT and Windows 2000 only, ServeRAID-3 family only) Fixed 'Event ID 11' condition in critical RAID-level 5 logical drives. o (For Windows NT and Windows 2000 only) Fixed "the service has terminated unexpectedly" error message reported in the event log. o (For Windows NT and Windows 2000 only) Fixed resource constraints under heavy workloads (Event ID 11). o Reduced excessive error logging in critical RAID-level 1 logical drives. 2.2 ServeRAID Family 4.80 to 4.84 __________________________________ o (For Windows NT and Windows 2000 only) Fixed delay condition known to cause the ServeRAID driver or other hardware to timeout (Event ID 11). o (For Windows NT only) Many causes of blue screens can lead to data corruption. In rare circumstances, if a blue screen occurs while a RAID level-5 configuration has one defunct physical drive, data corruption might occur. To reduce the risk of data corruption in this scenario, the ServeRAID Windows NT device driver now delays after a blue screen occurs before resetting the ServeRAID controller. Additionally, a fix was implemented for the rare occurrence of data corruption when all of the following conditions are met: - A ServeRAID-3HB controller is installed with the 4.70 or 4.80 firmware and device driver. - Four or more hard disk drives are in the array. - One or more of the hard disk drives in the array are 17 GB, or larger. - The array includes a RAID level-5 logical drive. - The server is turned off without shutting down the operating system, or a blue screen occurs. o Fixed system hangs or error messages that might occur during tape backup operations or other single-threaded operations because of ServeRAID command time-outs. This problem was observed specifically on SCO OpenServer ("Unrecovered read error" messages are displayed on the OpenServer console). o (For e-Server xSeries 360) When using the "IBM ServeRAID 4.80 BIOS and Firmware Update (1 of 2)" diskette on a ServeRAID-4H controller, fixed occurrences when the firmware update did not complete successfully and the server would restart. o The performance on some applications has been improved when using write-back mode on a RAID level-5 logical drive that has a defunct physical drive. 2.3 ServeRAID Family 4.70 to 4.80 __________________________________ o Support for new operating systems: + Caldera OpenLinux 3.1 + Caldera Open UNIX 8.0 + Microsoft Windows XP Professional + Novell NetWare 6.0 + SuSE Linux 7.1 + Turbolinux 6.5 o A new Configuration wizard for ServeRAID configuration that provides an easier-to-use interface, better access to status indicators, and enhanced functionality that eliminates potential configurations that are not valid. o New and expanded context-sensitive online assistance that is displayed within the ServeRAID Manager interface rather than in a separate window. o Reporting of physical drive field replaceable unit (FRU) information within events. IBM service representatives use the FRU information to identify the physical drive model replacement without opening the server cover. o Enhanced functionality in the ServeRAID Manager to include accessibility features and functions so that the Manager is directly accessible without regard to the ability of the user. o Enhanced functionality in the ServeRAID Manager to establish a compatibility baseline, so that future releases will be able to connect and manage this release. o Added ability to set online physical drives to the defunct state. o Fixed problem with data coming from the serial port when using the IBM ServeRAID Support CD. o Fixed problem when starting the "IBM ServeRAID Support" CD and an Adaptec 29160 is installed in a higher priority 32-bit PCI slot than the ServeRAID controller. o Fixed problem with controller timeouts when writing large sequential blocks of data, such as a database initialization. o Fixed spurious interrupts on SCO OpenServer. o Fixed problem when configuring for a cluster where user could enter more than 12 characters for the controller names. The maximum length for controller names is 12 characters. o Fixed intermittent problem where hot-swap rebuild did not start. o Fixed problem in NetWare 5.1 when issuing IPSSEND CREATE on ServeRAID-3 controllers. Output displays an error message that says: "Could not send the command to the controller." 3.0 Installation and setup instructions ________________________________________ NOTE: If your operating system is already installed on a ServeRAID controller, update the ServeRAID device driver before updating the BIOS and firmware. Refer to the IBM ServeRAID Device Driver Installation Instructions (DEVDRV51.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD. 3.1 Updating the BIOS and firmware ___________________________________ NOTES: o The ServeRAID-5i and ServeRAID-4 controllers do not support SCSI CD-ROM drives. o To install a ServeRAID-5i or a ServeRAID-4 controller in a server with one or more existing ServeRAID controllers, do the following: * Update the BIOS and firmware on the existing controllers using the ServeRAID 5.10 software. * Install the new controller in the server. 1. Insert the "IBM ServeRAID Support" CD into the CD-ROM drive or insert the "IBM ServeRAID BIOS and Firmware Update (1 of 3)" diskette into the diskette drive; then, turn on the server. NOTE: When starting the "IBM ServeRAID Support" CD in startable (bootable) CD mode, the ServeRAID ROM Update Wizard might hang if the ServeRAID BIOS level is 3.50 or earlier. To prevent this potential problem, update the ServeRAID BIOS and firmware with the "IBM ServeRAID BIOS and Firmware Update (1 of 3)" diskette. 2. Wait for the IBM ServeRAID ROM Update Wizard to start and follow the instructions on the screen. 3.2 Creating logical drives ____________________________ NOTES: o Skip this step if your ServeRAID controller already has been configured with logical drives. o You must create logical drives on the ServeRAID controller before you can use it. 1. After the "IBM ServeRAID Support" CD updates the BIOS and firmware, the ServeRAID Manager will start. You will see an Express/Custom choice on the screen. Choose Express for the ServeRAID Manager to automatically create your logical drives. Choose Custom to manually create your logical drives. 3.3 Installing or updating the device driver _____________________________________________ Install the ServeRAID device drivers that are provided with the IBM ServeRAID controllers on the "IBM ServeRAID Support" CD. Refer to the IBM ServeRAID Device Driver Installation Instructions (DEVDRV51.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD. 3.4 Installing the ServeRAID Manager _____________________________________ Install the ServeRAID Manager that is provided with the IBM ServeRAID controllers on the "IBM ServeRAID Support" CD or from the IBM Support Web site. Refer to the IBM ServeRAID User's Reference (SRAID51.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD for more installation information. To install the ServeRAID Manager from the World Wide Web, use the following instructions: 1. Download the Netware version of the ServeRAID Manager file from the World Wide Web into a temporary directory, such as SYS:\TEMP. Unzip the file using the UNZIP command. 2. Type: SYS:\TEMP\INSTALL where TEMP is the directory used for the download in step 1. 3. Press Enter. 4. The installation program starts. Follow the instructions on the screen to install the program. 3.5 Installing the IPSSEND command-line program ________________________________________________ Install the ServeRAID IPSSEND command-line program that is provided with the IBM ServeRAID controllers on the "IBM ServeRAID Support" CD or from the IBM Support Web site. Refer to the IBM ServeRAID User's Reference (SRAID51.PDF) in the /BOOKS directory on the "IBM ServeRAID Support" CD for more installation information. 4.0 Troubleshooting tips ________________________ o In a rare occurrence among ServeRAID-4 controllers, the NVRAM on the ServeRAID controller will not contain a valid configuration. The "IBM ServeRAID Support" CD will display a window indicating that the program cannot communicate with the controller. Use the Mini-Configuration program to restore the controller settings to the factory-default settings. Refer to the "IBM ServeRAID User's Reference" for information on using the Mini-Configuration program. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive, the following warning message might display: You passed an undefined mode number. Press to see video modes available, to continue or wait 30 secs Press the Spacebar to continue starting the "IBM ServeRAID Support" CD. Then, the following message displays and the CD starts: Uncompressing Linux... Ok, booting the kernel. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive and a "boot:" prompt appears, then one of following might be preventing the CD from starting: o The Caps Lock or Scroll Lock is set. o The Shift or Alt keys are held. Press at the boot prompt to continue starting the "IBM ServeRAID Support" CD. o If you start a server with the "IBM ServeRAID Support" CD in the CD-ROM drive, and you are unable to eject the CD after exiting the ServeRAID Manager, do the following: 1. Turn off the server. 2. Turn on the server. 3. Press the eject button on the CD-ROM drive. o If you experience problems with SCSI CD-ROM drives connected to a ServeRAID-5i or ServeRAID-4 controller, do one of the following: o Use a ServeRAID-3HB or ServeRAID-3L controller instead. o Install an IDE CD-ROM drive in your server. The ServeRAID-5i and ServeRAID-4 controllers do not support SCSI CD-ROM drives. o If you are installing a ServeRAID-4 controller into a server with one or more existing ServeRAID controllers, and the server fails to start and displays POST code EF10, do the following: 1. Remove the ServeRAID-4 controller from the server. 2. Update the BIOS and firmware on the existing controllers using the ServeRAID 5.10 software. 3. Install the ServeRAID-4 controller in the server. o If you are running DOS applications in protected mode, you must add the following lines to the CONFIG.SYS: device=x:\himem.sys device=x:\emm386.exe NOEMS where x is the drive where DOS is installed. o On a Netfinity server, if your operating system fails to start three times consecutively, the system BIOS will turn off the processor cache. When this happens the "IBM ServeRAID Support" CD behaves unexpectedly. To correct this problem, enter the system BIOS and re-enable the processor cache (or load the default settings). Refer to your system documentation for instructions on entering the system BIOS. o The Caps Lock key is disabled when using the ServeRAID Manager program in startable-CD (bootable-CD) mode. 5.0 Web Sites and Support Phone Number _______________________________________ o You can download new and updated files for the IBM ServeRAID and Clustering products from the IBM Support Web site: http://www.ibm.com/pc/support/ o With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM hardware warranty. 6.0 Trademarks and Notices ___________________________ The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Active PCI OS/2 Warp HelpCenter PC Server IBM Predictive Failure Analysis Netfinity ServeRAID Netfinity Manager ServerGuide OS/2 UNIX is a registered trademark in the United States and other countries and is licensed exclusively through The Open Group. Microsoft, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 7.0 Disclaimer _______________ THIS DOCUMENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY WITH RESPECT TO THE INFORMATION IN THIS DOCUMENT. BY FURNISHING THIS DOCUMENT, IBM GRANTS NO LICENSES TO ANY PATENTS OR COPYRIGHTS. Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.