021494 OS/2 LAN SERVER DOCUMENTATION REQUIREMENTS QUESTIONNAIRE We are assessing packaging options for the next release of OS/2 LAN Server. With the movement toward more online documentation and CDROM as a distribution medium, we would like to get your feedback on documentation packaging. Instructions at the end describe how to return this questionnaire to us. Before we get into the questionnaire, please provide us with information about your company and network environment. NAME OF COMPANY_________________________________________ YOUR NAME_______________________________________________ YOUR TITLE______________________________________________ APPROX NO OF EMPLOYEES__________________________________ TELEPHONE (OPTIONAL)_____________________________________ Indicate the configuration for your OS/2 LAN Server environment (specify number for each that apply): ___ a. Domain Controllers ___ b. Additional Servers ___ c. DOS LAN Requesters ___ d. OS/2 LAN Requesters ___ e. Windows Requesters ___ f. PCLP Requesters ___ g. I don't have OS/2 LAN Server installed -------------------------------------------------------------------- The assumption for this survey is that we will provide product code and online documentation for both CDROM and diskette packages. An example of the packaging scenario would be: --OS/2 LAN Server product code (installable from diskettes or CDROM) --Applets and productivity aids (can be copied to hardfile) --Diskette images (available on CDROM) --Documentation online in viewable form (can be copied to hardfile) --A printed version of the Getting Started and DOS Client User's Guide. The following is the list of documents that will be shipped with the product. Printed Online Document Title X X OS/2 LAN Server Getting Started X X OS/2 LAN Server DOS Client User's Guide OS/2 LAN Server Network Administrator's Guide X -Planning, Installation, and Configuration X -Performance Tuning X -Network Administrator's Tasks X OS/2 LAN Server Problem Determination Guide X OS/2 LAN Requester User's Guide X OS/2 LAN Server Commands Reference X OS/2 LAN Server Application Programmers Guide X OS/2 LAN Server Master Index NOTE: Printed versions of the above list of online documents can be ordered for a fee. ----------------------------------------------------------------------- 1. How would you prefer the program code and online documentation to be shipped to you? ___ CDROM ___ Diskettes 2. How would you install or view the online documents? Select all options that apply. ___ Install them on the hardfile of each machine (requester) ___ Install them only on servers so requester users could view them if needed ___ View them from a directory on the CDROM drive when needed ___ I wouldn't use the online documentation. I would use printed documentation instead (go to question 5) ___ Other __________________________________________________ ________________________________________________________ 3. Which online format do you prefer? ___ BookManager (displays same format as printed document; provides search options) ___ OS/2 IPF (displays information in sections based on user search options; the sequence of information is not the same as printed documents) ___ No preference ___ Other________________________________ 4. The online documentation provided with the product can be printed in sections only. Is this sufficient? ___ Yes ___ No 5. If we provide separate PostScript** files to print the entire document on a LAN-attached printer, would you use this feature? Assume there would be 12 documents (3,000 pages). ___ Yes, I would print documents with the printable file feature ___ No, I would order printed documents for a fee 6. Do you have a printer that supports PostScript**? ___ Yes ___ No, I use a ____________________________ printer. 7. If you chose to order the printed documentation, how quickly would you want them? I would want the documents in my hands within ______________ days/weeks from date of order. 8. Specify the method you prefer to use to order printed documents: ___ Mail-in order form with cashier check, money order, or charge card number ___ FAX order form with charge card number ___ Phone in 1-800 order with charge card number ___ Company purchase order ___ Other ______________________________________________________ 9. For which documents would you order multiple quantities? Enter the quantity for those selected: ___ Administrator References ___ User Guides ___ Command Reference ___ Programmer Reference ___ Other____________________________________ 10.We will charge a fee for printed documents to cover development, printing, and distribution costs. If the price range is between $200.00-$300.00, would you be willing to pay for the convenience of a printed documentation package consisting of 12 documents (about 3,000 pages)? ___ Yes ___ No 11.If you did not accept the price above, what alternate price do you propose? ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ 12.Would you prefer that all printed documentation and online documentation be shipped with the product (the cost of printed documents would be added to the package cost.) ___ Yes ___ No 13.What product documentation have you used in the last year that has favorably impressed you? This can be an IBM or non-IBM product. _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ _______________________________________________________________ 14.Do you have any other comments about IBM printed or online documentation? ___ No ___ Yes_______________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ ** PostScript is a trademark of Adobe Systems Incorporated --------------------------------------------------------------------------- WE WOULD LIKE TO HAVE YOUR INPUT TO US BY FEBRUARY 28, 1994. After completing the questionnaire, use one of the following methods to return to us: 1. Print the questionnaire, complete, and fax to 1-800-456-3838. 2. Complete by editing as a file and e-mail to: a. TALKLINK IBMBBS ID: WZ00164 b. CompuServe: 70274,2251 c. Internet: lnsysreq @ vnet.ibm.com 2. Complete and mail to: IBM CORPORATION LAN Systems Requirements, Internal Zip 9380 11400 Burnet Road Austin, Texas 78758 If you have questions about this survey, please call: Gwen Bullock 1(512)838-2144 THANK YOU FOR YOUR INTEREST IN OUR PRODUCTS AND PRODUCT DOCUMENTATION.