3Com (R) Corporation EtherDisk (R) Diskette for the 3C90x EtherLink 10/100 PCI NIC Family Release Notes and Frequently Asked Questions -------------------------------------------------------------------------- The EtherDisk diskettes support the 3Com family of EtherLink 10/100 PCI bus-mastering network interface cards (NICs) with a common driver set. Key product features include: - Parallel Tasking II (R) architecture for high performance - Bus mastering for low CPU utilization and optimal overall system performance - Ease of installation with AutoLink (TM) software - Automatic selection of media type for EtherLink 10 Mbps NICs - Automatic selection of link speed for EtherLink 10/100 Mbps NICs - Broad driver support, including NetWare, NDIS 2.01, NDIS 3.0, NDIS 4.0, NDIS 5.0, and others - SNMP manageability - Lifetime limited warranty - Full duplex enabled for switched 10/100 Mbps environments Release Notes and Frequently Asked Questions -------------------------------------------- This file contains release notes and answers to some frequently asked questions to help you obtain maximum performance from your 3Com EtherLink NIC. This information is updated regularly on the 3Com World Wide Web site (http://www.3Com.com), BBS (bulletin board service), and CompuServe forum (3ComForum). Release Notes ------------- >>> 3Com NIC Diagnostics program for Windows not available in Windows 95 (Retail) If the 3Com NIC Diagnostics program for Windows is not available in the Windows Start menu (under Programs, 3Com NIC Utilities, 3Com NIC Doctor), manually run the program: 1. Open the Windows Start menu and select Run. 2. Type TCAUDIAG, and then click OK. 3. Select the Show Icon in System Tray check box to enable the 3Com icon to appear in the Windows system tray. You can then double-click the icon to start the 3Com NIC Diagnostic program. >>> Potential problem when sharing interrupts under Windows 95 If you install two or more PCI NICs (one of them being an EtherLink 10 Mbps NIC) in your Windows 95 system that use the same interrupt, your system may exhibit strange behavior. 3Com has found that sharing interrupts can cause a blue screen error or continuous system reboots, which are caused by disabling or enabling the NIC using the Windows Device Manager or the 3Com NIC Diagnostics program. This problem has been found on multiple systems and with other manufacturer's PCI network interface cards. The solution is to stop sharing the interrupt between the NICs and assign a different PCI interrupt number to each of the NICs. Changing the PCI interrupt that is assigned to a NIC is a function of the BIOS or a utility provided by the PC Manufacturer. For more details, refer to the documentation provided with your PC or contact your PC manufacturer. >>> Spurious hardware interrupts on the Compaq Proliant 5000 When running a server on the Compaq Proliant 5000, numerous Spurious Interrupts warning messages may appear. 3Com has found that these warnings should be ignored and have no effect with normal operation. 3Com has noticed that these warnings also happen with NICs from other manufacturers. >>> Performance hint for EtherLink NICs in HP NetServers During testing of HP NetServers and the EtherLink NIC, 3Com has observed that the performance can be maximized by customizing the NetServer BIOS. Within the BIOS of the NetServer, access the Advanced Chipset Setup and set the DRAM Buffer Write to 0 and the Snoop Ahead to 1. NOTE: This was tested on an HP NetServer 466 LF and a 466 LC, but could apply to other models of the NetServer family. >>> Warm booting with the DOS-based drivers running 3Com has found that some systems do not reset the PCI Bus when the ++ key combination (a "warm boot") is used to restart the PC. If the system does not reset the PCI Bus when a warm boot occurs, the EtherLink NIC remains in a running state that can cause problems if there is any network activity before the driver is reloaded. This problem can be avoided by pressing the PC reset button (if your PC has one) or by turning the PC completely off before restarting. >>> Unable to use network connections after running diagnostics 3Com has found that running the diagnostic test included in the Windows and DOS based 3Com NIC Diagnostics on the 3C90X family of NICs may cause you to lose your network connections and make it unable to create any new connections. This can be corrected by rebooting the system. >>> Configuration settings are not saved when using 3Com >>> Windows based configuration utility It is recommended that you reboot your PC to properly save any configuration changes made using the 3Com Windows based or DOS based configuration utility. This includes, but is not limited to, changes to media type, duplex settings, and speed settings. >>> Windows NT and S3 video driver During testing, 3Com has observed a problem that occurs with Windows NT involving S3 video drivers and PCI memory mapped I/O devices installed on the secondary PCI bus. A symptom includes system lock-up upon initialization of Windows NT. The problem has been observed with the Dell OptiPlex GXPro 6/180 using the 3C905B NIC with Windows NT 4.0, Service Pack 3. Updating the video driver for the S3 Trio64V+ (765DRV - version 2.00.18) resolves the issue. This problem can also be resolved by installing the 3C905B NIC in the primary PCI bus or by uninstalling Service Pack 3. The S3 driver included with Service Pack 3 for Windows NT makes several writes to unclaimed memory space in the PCI bridge chip, causing Windows NT to become unstable and hang. >>> NetServer LS2 5/166 and 3C90xB NICs running Windows NT4 >>> with Service Pack 3 3Com has noticed that when a 3C90xB NIC is installed in the secondary PCI bus of a NetServer LS2 5/166 PC, the PC may hang intermittently. The possible symptoms include a locked mouse pointer, steady hourglass, or the inability to execute any programs. To correct this problem, install the NIC in the primary PCI bus. This problem was observed only in this model of the NetServer and not on other machines of the NetServer line. 3Com is currently working with HP to resolve this issue. >>> Using an SNI machine with the 82440LX chip set running Netware 4.1 >>> causes the server to abend with a stack overflow error If the SNI machine with the 440LX chip set is running Netware with an Adaptec SCSI card and a 3C90xB NIC installed, and a stack overflow occurs, contact Adaptec or SNI for an updated SCSI driver for the machine. >>> HP Vectra VL 5200 3Com has observed during testing that the 3C905B NIC using the NDIS 4 driver under Windows 95 OSR2 (version b) causes the PC to boot in Safe Mode. There is no known workaround at this time. 3Com is working with HP on a resolution. >>> ASUS P2B motherboard 3Com has observed that the 3C905B-TX NIC may not work properly in the ASUS P2B motherboard. Symptoms may include Remote Wake-up or the BIOS not identifying the NIC correctly. This issue is fixed by ASUS with P2B BIOS Ver. 1005. 08/01/98. You can download the new BIOS, or the latest available BIOS, at the ASUS Web site: http://www.asus.com >>> DOS diagnostics incompatibility with 3C905B NIC and Gateway E-3000 During testing, 3Com encountered incompatibilities with the 3C905B NIC and the Gateway E-3000 series PC when loading the 3Com Configuration and Diagnostics program for DOS. 3Com suggests using the 3Com NIC Diagnostics program for Windows if you encounter this problem. This happens if PnP OS is enabled in the BIOS settings, because DOS is not a plug-and-play operating system. >>> 3C905B NICs not supported in the NEC PowerMate P2200: P5 200MHz PC 3Com has observed incompatibilities with the 3C905B family of NICs and the NEC PowerMate P2200: P5 200MHz PC. Intermittent network connection errors were observed during testing, and no known workarounds are available at this time. 3Com suggests not using the 3C905 or 3C905B NIC in this particular PC. >>> 3C905C NICs not supported in the AT&T Globalyst 550 (486/100MHz) PC 3Com has observed incompatibilities with the 3C905C NIC installed in an AT&T Globalyst 550 (486/100MHz) PC with BIOS version 1.11. 3Com suggests not using the 3C905C NIC in this particular PC. >>> Micron Powerdign Xsu with 300Mhz Pentium II 3Com has observed that the Micron Powerdign Xsu with 300Mhz Pentium II may occasionally hang or lose network connection when a 3C90x NIC is installed in the 64-bit slot of this system. For this particular PC, the 64-bit slot is not supported and 3Com suggests using any available PCI slot other than the 64-bit slot in this system. >>> 3Com PCI NIC installation hints >>> Installing a PCI NIC in a PCI slot 1. Install the NIC in the computer. Refer to the NIC user guide or to the computer documentation for complete installation instructions. 2. Start the computer. In most cases, the PCI computer automatically configures the NIC. If this does not happen, you may need to configure the PC to work with the NIC. See the next section for more details. 3. >>> Installing a 3C90XB or 3C905C NIC with EtherDisk 5.0 in a system >>> with a pre-installed 3C900 or 3C905 NIC Installing a 3C90XB or 3C905C NIC with EtherDisk 5.0 with a pre-installed 3C900 or 3C905C NIC will cause the pre-installed NIC to stop functioning. If you wish to install multiple NICs on your system and mix 3C900 or 3C905 NICs with newer NICs, you must first remove the installation for the 3C900 or 3C905 NIC and then re-install the NIC with a software update that is available on the 3Com support World Wide Web site. After re-installing the 3C900 or 3C905 NIC with the software update, you can proceed with the installation of the newer NICs with EtherDisk 5.0 To download the software update, go to http://support.3Com.com/infodeli/tools/nic/index.htm on the 3Com support web site. Use the pull-down menu to select the product number for your NIC (3C900 or 3C905). Look for the heading, "3C900/3C905 Multi-NIC Update for use with EtherDisk/ EtherCD 5.X" and follow the instructions on the web page to Download the software update. >>> Troubleshooting installation problems 3Com has found that some PCI computers require additional configuration steps to install a PCI NIC. 3Com recommends these steps: 1. Determine whether you have the latest BIOS version for your computer. Contact your computer's manufacturer to make sure that you are using the latest BIOS. 2. Make sure that the BIOS is set up correctly. In some PCI computers, you may need to enable the PCI slot using the BIOS Setup program. This is especially common in PCI computers with a Phoenix BIOS. After installing the NIC, turn on the computer and enter the Setup program during system initialization (usually by pressing [F1], [F2], or [Ctrl]+[Alt]+[S]). The correct key to press is usually shown on the screen. Once in the Setup program, find the entry for PCI slots (it may be in the main menu, or sometimes in advanced system configuration) and set these parameters to: BIOS System Setting Parameter PCI Slot Number Slot where the 3Com PCI NIC is installed (1-3) Master ENABLED Slave ENABLED Latency Timer 40 Interrupt Choose any one of several available interrupts that Setup provides. Edge or Level Level Triggered Interrupt NOTE: The exact wording of each of the parameters varies from computer to computer. Save the changes, exit the Setup program, and continue with the installation. >>> Echo Exchange Test does not support crossover cable Because the Echo Exchange test verifies the ability of the NIC to transmit and receive data while on the network, both the echo server and the echo client must be connected to a network. An EtherLink NIC uses link beats to determine whether it is connected to a network when the Media Type is selected. A constant link beat is needed for the Echo Exchange test when the Media Type is selected. Before starting the Echo Exchange test, connect the echo server and the echo client together through a hub or a switch that generates a constant link beat. Using a crossover cable to connect the echo server and the echo client directly does not work. >>> Running the DOS ODI driver with a non-Novell protocol in DOS Add the keyword NO_PIPELINE to your NET.CFG file when running the DOS ODI driver with a non-Novell protocol in a DOS environment. To add the keyword NO_PIPELINE to your NET.CFG file: 1. Access the C:directory and open the NET.CFG file. Type: EDIT NET.CFG [Enter] 2. Scroll through the file to the LINK DRIVER 3C90X section and locate the following line: LINK DRIVER 3C90X 3. Add NO_PIPELINE after LINK DRIVER 3C90X. Your file should now look like this: LINK DRIVER 3C90X NO_PIPELINE {<- make sure this is indented a few spaces } >>> Windows 95 and Windows 98 installation notes This information applies to the Windows 95 and Windows 98 operating systems. When installing an EtherLink NIC under Windows 95/98, the operating system automatically detects the presence of the NIC and asks for the diskette containing the driver software for the NIC (EtherDisk diskette 1). At this point, you can choose to cancel the installation of driver software and install it later. Even though the driver installation has been canceled, the fact that the NIC is installed is recorded in the System Registry. Later, when you install the driver software using the Network icon in the Windows Control Panel, the operating system assumes that you are installing another instance of a NIC, not installing software for the already recorded instance. This results in two instances of the NIC being recorded in the System Registry. The EtherLink NIC does not operate correctly under these circumstances. To fix this problem, open the System icon in the Windows Control Panel. In the Device Manager, under Network adapters, the two instances of the EtherLink NIC are shown. Remove the one that is marked disabled, and restart your computer. The entry for the remaining EtherLink NIC in the same dialog box should show that the NIC is operating correctly. >>> Windows 2000 Build (2031) installation notes This information applies to the Windows 2000 operating system Build (2031) UPDATING the 3Com NIC drivers using the Windows 2000 properties page for the NIC is successful. However, after a system re-boot, the NIC drivers revert back to the original version that ships with Windows 2000 Build (2031) To avoid this problem, the 3Com NIC drivers that ship with Windows 2000 Build (2031) must be manually deleted BEFORE an attempt to update/install the drivers is made. The following files must be removed prior to updating the NIC drivers winnt\system32\drivers\EL90XBC5.SYS winnt\inf\NETEL90X.INI winnt\inf\NETEL90X.PNF >>> Error: "Invalid PCI Interrupt Level, Probable Hardware >>> Incompatibility" while executing DOS diagnostics 3Com has observed that some PCs may display the above error message when the DOS diagnostics is launched. To avoid this problem, the "Plug & Play O/S" option should be disabled in the system BIOS. Consult your PC's documentation for the proper steps to disable this option. >>> DOS Configuration and Diagnostics program unable to recognize >>> 3C90x NICs in Windows NT 3.51 and Windows NT 4.0 3Com has observed that the DOS Configuration and Diagnostics program occasionally does not recognize 3C90x NICs when running under Windows NT 3.51 or Windows NT 4.0. To avoid this problem, boot your PC with a DOS-bootable diskette and then launch the program. >>> When running the DOS diagnostics program (3C90XCFG.EXE) on a NIC >>> with an MBA boot ROM installed, the N-WAY Auto Select option >>> sometimes disappears from the list. Re-running the diagnostics >>> without rebooting restores all available settings. This situation was observed intermittently on multiple machines but does not have any impact on the performance of the NIC. >>> When running the DOS diagnostics program (3C90XCFG.EXE), the >>> diagnostic tests take the NIC off-line and force the link to >>> 10 Mbps Half Duplex. Running the Group1 test forces a link >>> renegotiation and the correct speed is set. Link renegotiation >>> can also be forced by disconnecting and reconnecting the cables. >>> These changes of state can be observed with the NIC link (LNK) LED >>> lights and the switch port status. This scenario was observed only when the NIC was set to NWAY - Auto and connected to a LinkSwitch 3000 port that was also set to auto negotiate. This situation, however, does not have any impact on the performance of the NIC. >>> Error when running the DOS Diagnostics program (3C90XCFG.EXE) from >>> a DOS window under Windows 98 To avoid possible errors, 3Com suggests booting from a DOS-bootable diskette when running the DOS diagnostics program (3C90XCFG.EXE). Alternatively, the DOS diagnostics program can be run by rebooting your PC in "Safe Mode - Command Prompt Only." >>> 3C90x-COMBO NICs require a reboot to reestablish network >>> connectivity when switching between ports on the NIC When changing from one port to another on a 3C90x-COMBO NIC, you must reboot your PC to establish a network connection. This includes any change from AUI or BNC to TP, TP to BNC or AUI, and any changes between BNC and AUI. >>> Windows NT and 3Com NIC Diagnostics program for Windows Because of security features in the Windows NT operating system, the 3Com Diagnostics program for Windows functions only for users with Administrator privileges. If you have User privileges only, use the 3Com Configuration and Diagnostics program for DOS. >>> Intermittent LED behavior on 3C905/3C905B NICs 3Com has observed that your PC must be power cycled after you have changed speed settings from 10 Mbps to 100 Mbps. The reboot allows the LEDs to indicate the correct speed settings. >>> Client 32 installations in Windows 98 3Com does not recommend using the ODI LAN driver for Client 32 installations under Windows 98. The Windows NDIS driver should be used instead. Frequently Asked Questions -------------------------- Q: How do I remove the software that comes with my EtherLink NIC from my system if I have a compatibility problem? A: You may remove the 3Com NIC Diagnostics program from your system at any time by running the uninstaller in the Add/Remove Programs Control Panel. If you remove all of the EtherLink NICs from the Control Panel, the uninstall program will be run automatically. Q: Which PCI slot is best for my 3Com EtherLink 10/100 PCI NIC? A: 3Com PCI NICs are designed to work in any PCI slot, including "slave-only" slots. The NICs perform best in those slots that support bus-mastering data transfers. Refer to your owners manual for information on which slots support bus-mastering data transfers. Q: Which PCI slot(s) are "bus mastering" in my PCI machine? A: Generally, if you have three PCI slots in a machine, one slot is designated as a "slave-only" slot (that is, it does not support bus-mastering data transfers). Slots are not always marked clearly to distinguish between slave-only and bus-mastering slots. Refer to your owners manual or contact your computer manufacturer for this information. Also, make sure that you have the latest version of your system BIOS. Q. Does my PCI NIC support shared interrupts? A. The drivers for the EtherLink NICs support shared interrupts. However, because there is no industry-standard way to support shared interrupts, other NICs may support them differently, or not at all. If you have another PCI NIC that does not support shared interrupts (for example, a SCSI host NIC), either contact the manufacturer for a shared interrupt driver or try running the system setup program to assign it a different interrupt. 3Com has found that OS/2 version 1.3 does not support shared interrupts, but it is only a problem if you are using the OS/2 NDIS 2.01 driver in LAN Manager version 2.2. 3Com has also found some problems with sharing interrupts under Windows 95. More details are available in the "Release Notes" section earlier in this document. If this is a problem, try using the DOS Configuration and Diagnostics program to give each NIC a different IRQ, and change the BIOS on your system to match. Q: What interrupts should I avoid using with my 3Com EtherLink NIC? A: You should avoid using any interrupts used by ISA/EISA boards that do not properly support shared interrupts (level-triggered). If you do not know or are unsure whether your NIC supports shared interrupts, then avoid using them. In addition, try to avoid using the same interrupt as that of your local hard drive (normally IRQ 14 for IDE drives and IRQ 11 for most SCSI host NICs), because not all hard drives support shared interrupts at this time. For Novell NetWare servers, you should also avoid using IRQ 7 or 15. These IRQs only support nonshared devices and may cause problems if they are shared between two devices. Q: Are the EtherLink ODI drivers Novell-certified? A: Yes, 3Com EtherLink ODI drivers are Novell tested and approved. Q: I've purchased an HP Pavilion machine and I want to connect it to my network. Are there any issues? A: The HP Pavilion PC is designed for home use, as a stand-alone multimedia machine. HP does not recommend using this PC as a network PC. Issues--including no available resources, PCI bus errors, and PCI device detection problems--could arise when installing a PCI NIC in these PCs. 3Com and HP are working together to resolve this problem. Q: After installing Novell Client 32 for Windows 95, the error message "Your driver could not be disabled" appears when I try to run the 3Com NIC Diagnostics program for Windows. Why? A: If the PC is configured with Novell Client 32 using the 32-bit ODI driver, the 3Com NIC Diagnostics program will not support driver suspension. To run the diagnostics program, either boot the machine in MS-DOS mode and execute 3C90XCFG.EXE from EtherDisk diskette 3, or reconfigure Novell Client 32 to use an NDIS driver. For exact directions, refer to your Client 32 instructions. If you experience the above message when you attempt to run the 3Com NIC Diagnostics program for Windows, verify that the hardware device is enabled before rebooting the machine. Perform these steps: 1) Right-click on the My Computer icon, and then click Properties. 2) Double-click Network adapters. 3) Double-click the 3Com Etherlink NIC. 4) Make sure that the Current Configuration is checked on the Device Usage box. If you have only one hardware profile, it appears as "Original Configuration (Current)." If you have multiple hardware profiles, check the box where the NIC should be enabled. 5) Click OK, and then OK again to save settings. Q: How do I update my 3C90x drivers in Windows 95 (OSR2)? A: You can update your existing 3C90x driver set by performing the steps below: 1) Right click on the My Computer icon. 2) Click Properties. 3) When the System Properties screen appears, click the Device Manager tab. 4) Double-click Network Adapters, and then double-click the 3Com Etherlink NIC. 5) Click the Drivers tab, and then click Update Driver. 6) When the Update Driver Wizard appears, do not select the option that lets Windows 95 search for the driver. Instead, select the 'No. Select Driver from list' option, and then click Next. 7) Click Have Disk, and then click OK. 8) Windows 95 starts copying the files and updating the registry. Q: Which NetWare server driver should I use? A: The Hardware Support Module (HSM) standard for NetWare 4.11 is called HSM v3.3. NetWare 4.11 requires an HSM v3.3-compliant LAN driver. An HSM v3.3-compliant driver is located in the directory on EtherDisk Diskette 3. An HSM v3.3-compliant driver can also be used for NetWare versions 3.12 and 4.10. See Novell for the correct NLMs and support files for this environment. Other versions of NetWare are no longer supported on this EtherDisk release. Q: Where can I find out more information on DynamicAccess software? A: For detailed information about DynamicAccess software, go to the 3Com World Wide Web site: http://www.3com.com/dynamicaccess Q: Where can I find information about Banyan VINES Client Installations? A: For installation instructions, go to the 3Com World Wide Web site: http://support.3com.com/infodeli/tools/nic/3c905B/family.htm Q: Where can I find MS LAN Manager Installation Notes? A: For installation instructions, go to the 3Com World Wide Web site: http://support.3com.com/infodeli/tools/nic/3c905B/family.htm Q: Where can I find IBM LAN Server DOS and OS/2 Client installation notes? A: For installation instructions, go to the 3Com World Wide Web site: http://support.3com.com/infodeli/tools/nic/3c905B/family.htm Q: Where can I find Artisoft LANtastic Installation Notes? A: For installation instructions, go to the 3Com World Wide Web site: http://support.3com.com/infodeli/tools/nic/3c905B/family.htm Q: Where can I find information about Installing a NIC in a NetWare OS/2 ODI Client? A: For installation instructions, go to the 3Com World Wide Web site: http://support.3com.com/infodeli/tools/nic/3c905B/family.htm Q: Where can I find DEC PATHWORKS for DOS/Windows v4.1 and v5.1 Installation Notes? A: For installation instructions, go to the 3Com World Wide Web site: http://support.3com.com/infodeli/tools/nic/3c905B/family.htm 3Com Technical Support ---------------------- Refer to the EtherLink NIC usesr guide for technical support information. This information is also available in the .TXT file on EtherDisk 3 diskette. 3Com, EtherLink, and EtherDisk are registered trademarks of 3Com Corporation. (%VER README.TXT - Release Notes v5.0.3)