Customer Service and Support for P/390
The S/390 Microprocessor Complex or P/390 adapter is a unique feature of the IBM PC Server S/390 and the RS/6000 with S/390 products. A label that says "For service reference 9662" identifies products that have this adapter installed. (1)
You can find answers to many commonly asked questions in the following places:
By dialing these phone numbers in the U.S., commercial customers can
get assistance 24 hours a day, 7 days a week.
| If the problem is with... | Call | Have this information ready... |
|---|---|---|
| PC, RS/6000, P/390 hardware |
IBM Hardware Support
1-800-IBM-SERV |
P/390 product type (9662)
(1)
Customer number Customer name, address, phone number, and customer contact PC Server or RS/6000 system type PC Server or RS/6000 serial number Error code or symptom |
| AIX or OS/2 |
IBM Business Partner (Solution Provider or Distributor)
|
P/390 product type (9662)
(1)
Customer number Customer name, address, phone number, and customer contact PC Server or RS/6000 serial number Error code or symptom |
| System/390 software | IBM Software Support
1-800-237-5511 | To respond to the voice response unit, do the following:
Press key 4 for OS/390, MVS, VM, VSE or related products. Reply P390 product type 9662 to the call taker. Provide the failing component (OS/390, MVS, VM, VSE). Provide additional information when prompted. |
| P/390 and all other problems or questions about how to use or configure the P/390 system | IBM Business Partner (Solution Provider or Distributor) |
P/390 product type (9662)
(1)
Customer number Customer name, address, phone number, and customer contact PC Server or RS/6000 system type PC Server or RS/6000 serial number Error code or symptom |
Distributors:
By dialing these phone numbers, Partners in Development (PID)
can obtain assistance during normal business hours: 8:30 a.m. to
5:00 p.m (CST) Monday through Friday. Or, you can E-mail your
questions to:
spmts@interlock.dfw.ibm.com.
| If the problem is with... | Call | Have this information ready... |
|---|---|---|
| PC, RS/6000, P/390 hardware | IBM Hardware Support
1-800-IBM-SERV |
P/390 product type (9662)
(1)
PID registration number Customer number Customer name, address, phone number, and customer contact PC Server or RS/6000 system type PC Server or RS/6000 serial number Error code or symptom |
| AIX or OS/2 | IBM Developer's Support
USA and Canada:
1-800-553-1623 Outside North America: 1-770-835-9902 (A fee-based call 60 days after purchase) |
P/390 product type (9662)
(1)
PID registration number Customer number Customer name, address, phone number, and customer contact PC Server or RS/6000 system type PC Server or RS/6000 serial number Error code or symptom |
| System/390
software | IBM Software Support
1-800-237-5511 | To respond to the voice response unit, do the following:
Press key 4 for OS/390, MVS, VM, VSE or related products. Reply P390 product type 9662 to the call taker. Provide failing component (OS/390, MVS, VM, VSE). Provide additional information when prompted. |
| P/390 and all other problems or questions about how to use or configure the P/390 system | IBM Developer's Support
USA and Canada:
1-800-553-1623
Outside North America 1-770-835-9902 (A fee-based call 60 days after purchase) |
P/390 product type (9662)
(1)
PID registration number Customer number Customer name, address, phone number, and customer contact PC Server or RS/6000 system type PC Server or RS/6000 serial number Error code or symptom |
The following terms are trademarks of IBM Corporation in the United States or other countries or both:
AIX, IBM, OS/2, RS/6000, S/390
Other company, product, and service names may be trademarks or service marks of other companies.
(1) Valid PC Server Model 500 S/390 machine types are: 8641-MYC, 8641-MYF, 8641-MYS, and 8641-NYV.