IBM PS/2 E (9533-GBD AND DBD) AND 340MB HARD DRIVE OPTION IBM Announcement Letter Number 193-347 dated October 28, 1993 IBM US - Last Revised on October 28, 1993 Brief Description of Announcement, Charges, and Availability The PS/2 (R) E (9533), supporting 340MB (million bytes) hard drives, is dramatically enhanced as a viable general purpose computer. This new 2.5-inch 340MB AT Hard Disk Drive (#9130, 70G9154), along with the PS/2 E's unique environmentally advanced, energy efficient, PCMCIA physical design attributes, allows the PS/2 E to be considered as a premium solution across most industry segments and customer requirements. The PS/2 E features a 486SLC2 50/25MHz processor, XGA-2 graphics and Plug-n-Play ("hot-pluggability" and auto-configurability) PCMCIA technology. The PS/2 E is manufactured using a variety of recycled materials (materials that are in turn recyclable) and consumes approximately one quarter of the power of a traditional personal computer. The PS/2 E is revolutionary in the evolution of desktop computing. The PS/2 E design allows it to be oriented vertically, horizontally, wall mounted, or for medialess LAN Stations, placed within a drawer. It is designed to generate little heat, consume little power and run silently, providing a friendlier end-user environment. The standard keyboard has the TrackPoint II (TM) pointing stick incorporated and supports an optional detached Numeric Key Pad providing the end user with the ability to orient it conveniently on the desktop. The PS/2 E, specifically designed to consume little power when active, and less when idle, supports the full line of Energy Efficient Monitors (9524, 9525) as well as the 9507 TFT LCD, announced in Hardware Announcement 193-168, dated June 15, 1993. The PS/2 E comes in a variety of configurations and can include 4MB to 8MB of memory upgradeable to 16MB. Configurations include a 1.44MB diskette drive with media sense, 120MB IDE hard drives (2.5-inch), 340MB IDE hard drives (2.5-inch), and four PCMCIA slots capable of accommodating four Type I or four Type II or two Type III PCMCIA 2.01 devices. A GBX model is provided so the end user can build up a system to match particular configuration requirements. The GBD model has a 340MB hard drive, a diskette drive, 8MB of memory and OS/2 (R) 2.1 preinstalled. The DBD model has a 340MB hard drive a diskette drive, 8MB of memory and DOS 6.1/Windows (1) 3.1 preinstalled. Medialess LAN Station models (1BX with an AT (R) Ethernet Adapter or 2BX with an AT 16/4 Token-Ring adapter, both fully upgradeable), are available to accommodate customers who do not need to expand beyond a single communication slot. Single Unit Price: o PS/2 E (9533-GBD and DBD): $2,765 o 340MB AT Hard Disk Drive: 865 Planned Availability Date: December 15, 1993. (R) Registered trademark of International Business Machines Corporat (TM) Trademark of International Business Machines Corporation. (1) Trademark of Microsoft Corporation. IN BRIEF . . . PS/2 E (9533-GBD and DBD) o Supports 120MB and 340MB hard drives and new 340MB hard drive option o Provides energy efficient attributes in a high performance 486SLC2 50/25MHz desktop computer o Utilizes recycled plastics and paper products that are in turn recyclable o Low power consumption, uses approximately 23 watts when active and 16 watts at idle o Plug-n-play PCMCIA slots with electronic lock and unlock utilities, remote initial program load for the IBM Token-Ring 16/4 (RIPL) and booting support o Supports four PCMCIA expansion slots that accommodate four Type I or four Type II or two Type III devices or any combination of the three o Supports existing IBM PCMCIA 2.01 devices such as 16/4 Token-Ring, Ethernet, 3270, 5250, FAX/Modem, and Solid State Files o Provides XGA-2 graphic support integrated on the system board o Has 4MB or 8MB 70ns memory with parity, expandable to 16MB o Supports a 1.44MB diskette drive with media sense o Small footprint allows for desktop, floor stand, wall mounting, and for medialess models, installation within a drawer o IBM Quiet Touch Keyboard with TrackPoint II and a detachable Numeric Key Pad Feature; keyboard has a mouse port for graphic intensive program products o IBM Energy Efficient Monitors (CRT and LCD) and IBM PCMCIA adapters such as Token-Ring, Ethernet, and 3270 and 5250 communication cards o Supported by a three year, on-site warranty Customer Letter Section DESCRIPTION SERVICES AND FEATURES SUPPORTED The PS/2 E supports all PCMCIA 2.01 type devices including: o IBM Token-Ring 16/4Credit Card Adapter o IBM Ethernet Credit Card Adapters (10BaseT, 10Base2) o IBM 3270 Credit Card Adapter o IBM 5250 Emulation PCMCIA Adapter o IBM High and Low Speed FAX/Modems o IBM Solid State Mass Storage Devices (5MB, 10MB, 15MB) o IBM PCMCIA Hard Drives when available. The PS/2 E supports select-a-keyboard strategy, with the default keyboard being the Quiet (R) Touch Keyboard with Track Point II. A 101 key keyboard is also available. A Numeric Key Pad Feature addresses the needs of customers who perform numeric-intensive operations. The Numeric Key Pad (#5641) provides a "00" key and 36-inch cable. This allows end users to position it independently from the keyboard on the desk. In conjunction with the PS/2 E, the following features and accessories are available: o 1.44MB 3 Mode (720MB, 1.2MB and 1.44MB) Diskette Drive with Media Sense (#5518) o 120MB Internal IDE Hard Drive Feature (#5640) o 340MB Internal IDE Hard Drive Feature (#9130) o 5MB Solid State Mass Storage Card (#7297) o 10MB Solid State Mass Storage Card (#7298) o 15MB Solid State Mass Storage Card (#7299) o Quiet Touch Numeric Keypad (#5641) o Floor Stand Accessory (91F1028). ENVIRONMENTALLY CONSCIOUS AND ENERGY EFFICIENT The PS/2 E has been recognized by the Environmental Protection Agency and a host of other reviewers as an environmentally friendly product. The product will be considered an "Energy Star" computer as defined by the United States Environmental Protection Agency. The use of recycled material and its low power consuming design, address the concerns of landfill management and pollutants that are a result of generating electric power. The PS/2 E is manufactured with recycled plastics for covers, recycled paper for its packaging and documentation. In addition, these parts and others are recyclable. The system is designed with a high degree of disassembly to enable this recyclability. The product's design is one that uses similar thermal plastic parts which are coded via an IBM system that will better facilitate this product's recyclability at its end of life. The PS/2 E, is designed to consume dramatically less power than conventional desktop systems. When fully configured and active the system unit will consume approximately 23 watts of power. In the idle state this power consumption will drop to approximately 16 watts. Included with the system unit are power management utilities that allow the user to set the duration of time for the hard drive motor to shut down when it is not active. This utility provides additional acoustical management as well as power management. When the hard drive motor is stopped the system is silent, making for a very friendly end-user environment. REDUCED ENVIRONMENTAL REQUIREMENTS The PS/2 E design addresses a growing demand for more energy efficient and environmentally friendly products. These solutions allow for product installation in environments that are already constrained by existing building electrical distribution capacities and/or un-interruptible power supply (UPS) devices. The PS/2 E consumes approximately one-fourth of the power of a conventional desktop product. Not only will customers of this product enjoy a reduction in utility bills, but they will also benefit from a host of secondary enhancements including: o The ability to install more computers per branch circuit o More computers on existing UPS devices o Ability run the products longer on existing UPS devices as they will consume less of the standby power. The PS/2 E produces little heat and virtually no noise allowing it to be installed in working environments that are sensitive to these by-products of normal computers. SMALL FLEXIBLE FOOTPRINT/SILENT OPERATION The PS/2 E system unit is approximately 12-inches x 12-inches x 2.5-inches. It is designed to operate in a variety of orientations and environments. It can sit in a normal desktop orientation or, when used with its optional vertical stand, can be placed on the floor or on the desk. Two additional and unique orientations are added to the PS/2 E capabilities. They are wall mounting with the assistance of either a custom fixture to accommodate the system unit and 9507 Color Display or wall mounting of the system unit only via accommodations in the bottom of the system frame. The PS/2 E can be installed within a drawer (Medialess LAN Stations). The PS/2 E is designed to operate (fully configured) silently. No fan resides in this mechanical package and a power management utility is provided to turn the hard drive motor off when it is not active. The only noise that the end user will experience will be that of the diskette drive or hardfile when they are activated. USER PRODUCTIVITY/ENVIRONMENT The PS/2 E uses a 486SLC2 50/25MHz processor and XGA-2 graphics. Its basic performance is extremely competitive with machines its size as well as those much larger. Totally unique productivity attributes like PCMCIA 2.01 RIPL support and Electronic Lock and Unlock facilities allow PS/2 E installations to exist within the framework of user requirements such as asset protection, and intellectual property protection. In addition, possibly the most important attribute is "plug-n-play." This design point allows the user to install and/or remove appropriate PCMCIA devices without the need to power down the system and reconfigure it. The PCMCIA devices are accessible, front and rear, and when inserted in PCMCIA slot the system recognizes the insertion, interrogates the ID Bit and loads the appropriate driver (resident on the 120MB or 340MB Hard Drive). That device is immediately available for the user. Devices such as PCMCIA Hard Drives, Solid State Files and FAX/Modems can be installed or removed at any time. This allows for excellent synergy between desktop computers, desktop and mobile computers and the ability to share PCMCIA devices between multiple users. The plug-n-play (hot-pluggability and auto-configurability) characteristics of the PS/2 E give it possibly the most configurable computer slots in desktop computing. The PS/2 E system unit design allows it to be orientated in a number ways that will provide customers with a solution to individual unique space constraints. In concert with PS/2 9507 Color Display and an appropriate amount fixture, to support weight and stability, the product can be installed vertically on a wall to free up desk space. A PS/2 E installed in a drawer (Medialess LAN Stations) once again frees up desk space and or counter space. These unique orientation solutions allow for a much more flexible and ergonomically friendly worker environment. To complement the flexible orientations of the mechanical package, its silent operation adds an additional user benefit that addresses environments where noise is undesirable (schools, classrooms, hospitals, reception areas, others). PCMCIA -- PLUG-N-PLAY The PS/2 E system unit accommodates four PCMCIA devices conforming to the PCMCIA (Personal Computer Memory Card International Association) PC Card Standard Release 2.01. The possible configurations within a PS/2 E are as follows: o Four type I adapters (memory) or o Four type II adapters (adapters) or o Two type III adapters (DASD) or o Any combination of the above. Most devices are "hot pluggable" and can be inserted and extracted without removing the systems covers. This is commonly called plug-n-play. Additionally, the PS/2 E provides support for RIPL for the IBM Token-Ring 16/4 Credit Card Adapter (with appropriate software and driver support). A unique feature of the PS/2 E PCMCIA design is an electronic lock and unlock utility. This security feature will physically lock the PCMCIA devices in the slots until a password is entered. This feature provides a level of security that protects against the casual theft of assets and intellectual property. It operates with DOS, Windows and OS/2 operating systems. The IBM Credit Card family provides users with the wide flexibility of attaching the PS/2 E system to LAN networks, most popular network operating systems, and to host applications, 5250 and 3270. Refer to Hardware Announcements 192-212, dated September 15, 1992, for 3270 Emulation, 192-213 dated September 15, 1992, for Token-Ring and 192-214, dated September 15, 1992, for Ethernet. Additionally, IBM provides FAX/Modems, and Solid State Mass Storage Cards. ENABLE CUSTOMER'S COMPETITIVE ADVANTAGE The PS/2 E supports four plug-n-play PCMCIA slots, RIPL, booting and security. These are unique attributes to this system and desktop computers. When the PS/2 E is used in concert with mobile computers, a business is able to share devices between desktop workstations and portable systems. Users are able to transfer PCMCIA Hard Drives, Solid State Files and adapters (such as Fax/Modems) between the PS/2 E and an "office" portable or tablet system. This ability allows the end user to instantly migrate databases, operating system environments and/or demonstration files from the desktop to the mobile system and back again almost effortlessly. When the PCMCIA devices are reinstalled in the PS/2 E, customer databases and files are current and the mobile system is now available for other employees to utilize. Transportability, shared resources and security are attributes of the PS/2 E. Users can manage their personal data, migrate it to portables or transfer it to a home computer. The credit card size, low power consumption and rugged design are key attributes to provide synergy with mobile computers. Businesses that install the PS/2 E realize improved productivity by the ability to migrate data quickly between the different systems, and improved security by the electronic lock/unlock support in the PS/2 E as well as the ability to remove the DASD device and lock it up in a desk or safe. SECURITY Traditional customer requirements such as security are addressed in the PS/2 E by the incorporation of RIPL from servers, Bolt Down, Cover Lock, Power On and Keyboard Password protection. Additionally, IBM has incorporated an exclusive password protected ELECTRONIC LOCK AND UNLOCK utility that secures PCMCIA devices, providing customers with protection of their assets (PCMCIA devices), as well as their intellectual property (data). SUPPLIER'S DECLARATION A supplier's declaration is available for this product. This document contains detailed test results of this product against the recognized National and International Standards/Guidelines on Ergonomics, Emissions, Product Safety, Acoustics and Thermal. This document addresses a number of standards including the ISO 9241 and ANSI/HFS 100 Ergonomics Standards. This declaration demonstrates IBM's commitment to product excellence and is available through your local IBM office. PRODUCT POSITIONING The new model of the PS/2 E with the 340MB hard drive and IBM DOS 6.1 enhances the existing product attributes such as: o Plug-n-play, energy efficiency o Small footprint o Flexible installation orientations o Silent operation o TFT display support o PCMCIA expansion. These are solutions to many existing customer requirements. Environments such as hospitals, banks, libraries and executive offices are potential opportunities. Industries that require mobile computing will appreciate the synergy between the PS/2 E and laptops, notebooks, tablets and palmtops that support PCMCIA 2.01. The hot-pluggability, auto-configurability, as well as the ability to share devices effortlessly allow the PS/2 E the unique opportunity to complement the whole mobile computing product line (conforming to PCMCIA 2.01). The PS/2 E's low power consumption and energy efficient design provide end users a more cost-effective desktop computer solution. Additionally, the product will appeal to customers with environments that are constrained either by existing power distribution capabilities or existing UPS capability. Customers with intentions of relocating to new buildings will have a considerably smaller electrification cost by installing systems that consume approximately one-fourth of the power of current desktop solutions. The PS/2 E complies with the United States EPA Energy Star Program. This design point should allow it to compete with other products when that design point is declared by local, state and federal government contracts. PUBLICATIONS The IBM PS/2 E System Library (S61G-1562, 61G1562) is shipped with the product. Additional copies are available. NOTE: The System Library contains the following booklets and diskette package: o Setup o User's Handbook o Solving Problems o Installing Features o PS/2 E Diskettes (Starter, Utilities, XGA-2 Driver). The following publications will be available from IBM after planned availability. To order, contact your IBM representative. ORDER PART TITLE NUMBER NUMBER PS/2 E System Library S61G-1562 61G1562 Hardware Maintenance Manual S71G-1587 71G1587 PS/2 E Technical Reference S71G-1426 71G-1426 Contact your IBM representative for current prices. The System Library Subscription Service (SLSS) is available. DISPLAYABLE SOFTCOPY PUBLICATIONS: IBM PS/2 E System Library is offered in displayable softcopy form. These displayable manuals can be used with the BookManager (R) Read licensed programs in any of the supported environments. Terms and conditions for use of the machine-readable files are shipped with the files. SOURCE FILE PUBLICATIONS: PS/2 E System Library is offered as a no-charge feature. These files can be used with the BookMaster (R) and DCF licensed programs to create unmodified printed copies of the manuals. The source files can also be used with the BookManager Build licensed program to create unmodified displayable softcopy manuals. Terms and conditions for use of the machine-readable files are shipped with the files. EDUCATION SUPPORT Call Skill Dynamics (TM) at 800-IBM-TEACh (426-8322) for schedules and enrollments. TECHNICAL INFORMATION SPECIFIED OPERATING ENVIRONMENT PHYSICAL SPECIFICATIONS: 9533- 9533- GBD DBD Processor 486SLC2 486SLC2 Speed (MHz) 50/25 50/25 Internal memory cache 16KB 16KB Memory (70ns) 8MB 8MB Maximum memory (70ns) 16MB 16MB Hard disk 340MB 340MB Diskette drive 1.44MB 1.44MB Standard adapters PCMCIA PCMCIA Standard operating system OS/2 2.01 DOS/Windows The system is intended for use in either a horizontal or vertical orientation, within a drawer or wall mounted. Vertical orientation must be via a Vertical Stand Accessory (91F1028). Mounting should always consider the weigh and stability of the devices. DRIVE SPECIFICATIONS: Formatted capacity* 340 million bytes Average seek time 14ms Latency 7.9ms Average media data rate 20 -- 32 Mbits/sec Sector interleave 1:1 * The total user-accessible capacity may vary slightly based on operating environments. SIZE: o Width: 304.8 mm (12.0 inches) o Depth: 304.8 mm (12.0 inches) o Height: 69.6 mm ( 2.50 inches) (2.75 inches including feet) WEIGHT: o Minimum Configuration: 4.3 kg (9.5 pounds) o Maximum Configuration: 4.66 kg (10.25 pounds) CABLES: o Power Cable: 1.8 m (6 ft.) o Keyboard Cable: 2.0 m (6.5 ft.) AIR TEMPERATURE: o System On: 10.0 (degs) to 35.0 (degs) C (50 (degs) to 95 (degs) F) 0 -- 3000 ft. o System On: 10.0 (degs) to 32.2 (degs) C (50 (degs) to 90 (degs) F) 3000 -- 7000 ft. o System Off: 10.0 (degs) to 43.0 (degs) C (50 (degs) to 110 (degs) F) MAXIMUM ALTITUDE: o 2133.6 m (7,000 ft.) HUMIDITY: o System On: 8% to 80% o System Off: 8% to 80% HEAT OUTPUT: o 85 BTU/Hr (25 watts -- maximum configuration) ELECTRICAL: o Power Supply: 24 watt (auto sense) o Input Range: Full ranging 90-265 V AC - Low Range: 100 (min) -- 125 (max) V AC - High Range: 200 (min) -- 240 (max) V AC o Input Frequency: 50 +/- 3 Hz / 60 +/- 3 Hz o Maximum Current Draw: - Low Range: 0.7 A - High Range: 0.35 A o Input in Kilovolt-Ampere (kVaA): - Minimum Configuration: .029 kVa (as shipped from IBM) - Maximum Configuration: .048 kVa ACOUSTICAL READINGS: o Declared Acoustical Noise Emissions (hard drive model -- idle mode): LWAD = 3.8 bels. The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines, typically configured, and operating in idle mode; that is, powered on, but no DASD read/write or other I/O activity. All measurements are made in accordance with ANSI S12.10, and reported in conformance with ISO DIS 9296. NOTE: Power management features will result in lower noise levels since the hard drive emits no noise when in standby mode. Models of this system that do not contain a hard drive are silent under typical office conditions. The residual sound pressure level for the test chamber was 1.6 dB(A). EQUIPMENT APPROVALS: o FCC -- Certified to comply with, Part 15 FCC Rules, Class B limits o UL -- UL 1950, 1st Edition o CSA -- CSA22.2 No.220-M1986 MACHINE REQUIREMENTS: The PS/2 E 9533 requires an analog display (6312, 6314, 6317, 6319, 8504, 8507, 8512, 8513, 8514, 8515, 8516, 8518, 9507, 9515, 9517, 9518, 9524, 9525 or equivalent). PROGRAMMING REQUIREMENTS: One of the following levels of operating systems is required: o IBM Disk Operating System Version 5.02 o IBM Disk Operating System Version 6.1 o IBM OS/2 2.1. OBTAINING PROGRAMS TO POWER MANAGE CERTAIN DISPLAYS: If users have purchased an IBM Power Managed CRT IBM PS/2 14" Energy Saver Color Monitor to use with the PS/2 E, a display Power Management program can be obtained from: o Electronic bulletin boards o An IBM Authorized Dealer o The IBM System Support Center (800-237-5511) o Local IBM office. ELECTRONIC ACCESS: o CompuServe If a subscriber to CompuServe, obtain the Power Management Utility Programs electronically by accessing the IBM Hardware Forum (GO IBMHW) in the Video (H) Library. Use the keyword search facility to locate "PS2E". o IBM Personal Computer Company Bulletin Board System (PCC BBS) To obtain the Power Management Programs, access the IBM Personal Computer Company Bulletin Board System (PCC BBS) in Atlanta, Georgia at 919-517-0001. The PCC BBS is available 24 hours a day on a toll-call basis. No fee is charged to access the bulletin board. Requirements for asynchronous electronic connection to the PCC BBS include: - 1200 to 9600 baud modem set to eight data bits, one stop bit, and no parity bits - Communication software that supports eight data bit file transfer - A switched telephone line. When connected to the PCC BBS, search for one of the following: - DOSDPMV if you use DOS - OS2DPMV if you use OS/2. PS/2 E PCMCIA SUPPORT FOR THE WINDOWS ENVIRONMENT PCMCIA CARD SUPPORT: o Communication Cards: Support of the following cards: - IBM Token Ring - Ethernet - IBM 3270. These PCMCIA Cards can be used in a Windows environment with the following restrictions: o These cards must be inserted and enabled before Windows is loaded, that is, during power on. o These cards will not support hot-pluggability. Although, client device drivers of the cards may support hot-pluggabilty, most of the communication programs and the protocol stack expect the hardware to be present at all times. The same thing applies in DOS and OS/2. o The user must use DOS CS aware device drivers for these cards (except 3270, it currently has a Card Services aware driver). o Modem Cards: support of the following cards: - IBM Low Speed Data/Fax Modem - IBM High Speed Data/Fax Modem. The following restrictions apply: o Cards must be inserted and enabled before Windows is loaded. o Modems will not support hot insertion. Windows kernel (communications V x D) checks the existence of all available communication ports at startup. If the cards are not installed during setup, Windows will not recognize the card. o The user must use DOS CS aware client device driver. PCMCIA HD AND SSF CARDS: The PS/2 E will be able to support the following cards when available. o PCMCIA Hard Drives o Solid State Mass Storage cards in various capacities. There are limitations for the use of these cards. Refer to publications supplied with the respective cards. PCMCIA SLOT AND CARD LOCK/UNLOCK UTILITY: o OS/2 o Windows Lock/Unlock supported under DOS via a command line entry. COMPATIBILITY: The following versions of OS/2 are compatible when the PS/2 E system unit is used with the diskette drive and hard file only or as a LAN Station: o OS/2 1.30.1 both SE and EE o OS/2 1.30.2 both SE and EE o OS/2 2.0 including the service pack. Version 1.1 of the appropriate adapter software is required for support of Card Services and RIPL (Token-Ring only). This Version 1.1 software can be obtained via MKTTOOLS, via the National Support Center -- Bulletin Board Service, Directory 32, at 404-835-6600 or via the National System Center at 800-PS2-2227 (772-2227). Refer to the 9533 Sales Manual pages, or contact your IBM representative, for a complete list of supported features and options and compatible IBM and vendor software. The Sales Manual is updated periodically. LIMITATIONS: The PS/2 E 9533 systems support only 2MB, 4MB and 8MB 70ns single in-line memory modules (SIMM). With 24-bit addressing, the maximum addressable memory space is 16MB. The system reserves .5KB of memory when BIOS/POST is copied to RAM for execution in systems with less than 16MB of planar memory. The customer will have 15.5MB available when 16MB of memory is installed. Refer to the PROGRAMMING REQUIREMENTS and COMPATIBILITY sections for operating systems limitations. When using the IBM Token-Ring 16/4 Credit Card Adapter, or Credit Card Adapter for Ethernet, be advised that Version 1.1 of the adapter software is required for support of Card Services and RIPL (Token Ring only). Customers with the earlier level support can obtain the latest level in a number of methods. Refer to the COMPATIBILITY section. USER GROUP REQUIREMENTS: This announcement satisfies, or partially satisfies, requirements from one or more of the World Wide User Group Communities, which include Australasian SHARE GUIDE (ASG), COMMON, COMMON EUROPE, GUIDE, European G.U.I.D.E., Japan GUIDE SHARE (JGS), Latin American GUIDE (LAG), SHARE EUROPE and SHARE. PLANNING INFORMATION CUSTOMER RESPONSIBILITIES: The PS/2 E is designated as customer setup; instructions are supplied with the unit. CABLE ORDERS: There are no cabling requirements, other than for system power, keyboard and display connections. Cables are provided with the system unit, keyboard and display, and the instructions are provided as part of the initial setup. INSTALLABILITY: PROGRAM SERVICES: o Installation Support Installation and technical support is provided by Service, Support, and Applications (SSA) in Boca Raton, Florida, at 800-241-1620. o End-User Support Contact 800-241-1620 for service. End-user support is provided on a call-back basis between the hours of 8:00 a.m. and 6:00 p.m., (Eastern time), Monday through Friday. When operating in call-back mode, IBM will provide the end user with telephone assistance in problem diagnosis, as well as status of previously reported problems. o M and S SUPPORT Technical coordinators and systems engineers have access to a RETAIN (TM) file via IBMLink (TM). The RETAIN file provides product defect information such as the description of a defect, the severity of the defect and the current status relative to resolution. CUSTOMER RESPONSIBILITIES: Customers are expected to perform problem determination procedures and to seek assistance when required. End users who have access to technical coordinators and registered technical advisors are expected to obtain assistance from those sources before contacting IBM with a problem. Customers are expected to furnish additional data when requested to do so by IBM. Customers are also responsible for installing corrective service diskettes using procedures supplied by IBM. SSA RESPONSIBILITIES: Maintenance support representatives working in support centers will do the following: o Determine whether the problem is hardware or software o Determine whether the software problem is technical usage or a suspected defect o Identify which software is causing the problem o Work with the Change Team Interface o Assist the end user in applying corrective service. PACKAGING: NUMBER OF PRODUCT SHIPMENT GROUP BOXES PS/2 E System Box 1 Keyboard Box (customer selectable) 1 340MB Hard Drive Feature 1 SECURITY, AUDITABILITY AND CONTROL The following enhanced security functions are standard in these systems except where noted: o System Bolt Down capability o Lockable covers o Power On Password o Keyboard Password o Secured Initial Program Load (selectable boot) source o Electronic Lock/Unlock Utility for PCMCIA devices. User management is responsible for the evaluation, selection and implementation of security features, administrative procedures and appropriate controls in application systems and communications facilities. TERMS AND CONDITIONS VOLUME DISCOUNT: Volume purchasing is available under the Volume Discounts section of the IBM Customer Agreement (ICA). The PS/2 E (9533) is included in Category A, Discount Group 1, of the Volume Discount Exhibit -- Workstations and Related I/O (WKSN2). NOTE: The 9533 is available for commitment attainment only, and is not offered for a discount when purchased under a volume commitment to the Volume Discount Exhibit -- Workstations and Related I/O. Software components do not aggregate to the Exhibit for Personal Computer/System Programs. For further information regarding volume orders, contact your IBM representative. IBM CREDIT CORPORATION FINANCING: Term leases and installment payment plans are available for commercial and state and local government customers. CUSTOMER FULFILLMENT OPTION APPLIES: Yes. WARRANTY PERIOD: LICENSING -- IBM PROGRAMS: IBM programs included with the 9533 are licensed under the terms and conditions of the IBM Program License Agreement and IBM Systems Program License Agreement. A copy of this agreement is included in the documentation shipped with the systems. o Three years; however, an optional one-year warranty is available via special bid. o IBM Media: Three months. o IBM Programs: Three months. WARRANTY SERVICE: IBM On-Site Repair (IOR). ALTERNATIVE SERVICE: A Service Support Charge for the support of non-IBM products installed in a premium system on warranty may be charged. Refer to the CHARGES section for details. MAINTENANCE SERVICE: IOR. The following level of post-warranty service is available: o IBM On-Site Repair, 7 days per week, 24 hours per day, four hours average response o Maintenance Service section. IBM HOURLY SERVICE RATE CLASSIFICATION: One. IBM Warranty Service, Maintenance Service or IBM Hourly Service may be obtained by calling 800-IBM-SERV (426-7278). IBM Hourly Service is available at the applicable rate and terms, including element exchange price if applicable. VOLUME MAINTENANCE OPTION: The 9533 is an eligible machine and a qualifying machine for the Volume Maintenance Option* of the ICA. MID-RANGE SYSTEM OPTION: The 9533 is an eligible machine for the Mid-Range System Option* of the ICA. ELIGIBLE DISCOUNT TYPES THREE-YEAR FIVE-YEAR 9533 17% 22% CORPORATE SERVICE OPTION: The 9533 is an eligible machine for the Corporate Service Option* of the ICA. DISCOUNT THREE-YEAR FIVE-YEAR Network 25% 30% System 17% 22% EXTENDED MAINTENANCE OPTION: The 9533 is an eligible machine under the Extended Maintenance Option of the ICA. CENTRAL FACILITY MAINTENANCE SERVICE OPTION: The 9533 is an eligible machine for Central Facility Maintenance Service Option* of the ICA. The minimum number of machines required to be at the central facility before requesting maintenance service is six machines. The Additional Maintenance Charge Factor is currently 0.5 hours. The terms and conditions are stated in the Attachment for Central Facility Maintenance Service Option. * A revised exhibit will be available at a later date. PRODUCT AVAILABILITY STATUS: New product available. CUSTOMER SETUP: Yes. LICENSED INTERNAL CODE: No. IBM EDUCATION ORDER CENTER: This product is available for ordering through the IBM Education Order Center. Availability through the Education Order Center may not coincide with the product availability dates in other sections of this announcement. The IBM Education Order Center is the order processing location for selected personal computers and related hardware/software for eligible education end users. Eligible end users are defined as faculty and staff members of qualified kindergarten through twelfth grade educational institutions and students, faculty and staff members of higher educational institutions that have an Education Product Coordinator. NATIONAL EDUCATION PRICE (NEP): A National Education Price is available. CHARGES PRODUCT CHARGES MODEL/ SINGLE MACHINE FEATURE PART UNIT DESCRIPTION TYPE NUMBER NUMBER PRICE* System Unit 9533 GBD 9533GBD $2,765 System Unit 9533 DBD 9533DBD 2,765 340MB Hard Drive 9130 70G9154 865 The System Library is shipped with the system. ALTERNATIVE AND MAINTENANCE SERVICE CHARGES ALTERNATIVE SERVICE CHARGES: NON-IBM SERVICE SUPPORT CHARGE $40 ANNUAL MINIMUM MAINTENANCE CHARGES: CENTRAL FACILITY IBM MAINTENANCE ON-SITE REPAIR SERVICE (IOR) (CFMS) $199 $189 * The single unit price reflects the purchase price for a single unit acquired from IBM, and is subject to change without notice. This price is for information purposes only, and shall not limit in any way the remarketers' ability to set their own prices for IBM products.