HOME OS/2 WARP TECHNICAL SUPPORT REMINDER FOR IBM EMPLOYEES IN THE U.S.
 
April 5, 1995
 
Now that more employees are receiving and installing their no-charge
copy of OS/2 WARP it is appropriate to review the proper technical
support process in place for this offering.
 
IBM employees in the U.S. seeking technical support for their no-charge
copy of OS/2 WARP for home use may call the PSP Technical Support
number at 1-800-992-4777 and follow the instructions below to reach a
technical support representative.
 
   Dial 1-800-992-4777, then
      Select option 1 (Software Solutions and Tech Support), then
        Select option 4 (Speak with Tech Support Analyst), then
          Select option 5 (IBM Employee), then
            Select option 1 (HOME WARP technical support).
 
   To fastpath, press 1, 4, 5, 1.
 
Employees seeking technical support for their no-charge copy of OS/2
WARP{should NOT}call the normal support number for OS/2 WARP.
 
You will need to provide your IBM employee number and your division
number which will then be verified via CALLUP.
 
The hours of operation are:
 
       Noon  - 12 a.m., Central time, Monday - Friday
     10 a.m. -  7 p.m., Central time, Saturday and Sunday
 
This process is available to provide technical support to IBM
employees in the U.S. who received a no-charge copy of OS/2 WARP
for home use.  Employees should continue to use their normal
internal software process for obtaining assistance with their office
copy of WARP.  For comments or suggestions regarding technical
assistance for your no-charge copy of OS/2 WARP, please send a note
to HOMEWARP at AUSVM1.