To call IBM Software Support, use 9-1-800-225-5249 (CALL-AIX) and Customer # 459 0900 (Leo June's department). ========================================================================================= Nigel purchased the $595 "value pack" on 2/23/2002, which is an annual option with Delphion's "IBM PartnerWorld for Developers" affiliation with IBM, but this "base" option was not enough for us to call the IBM Support Center. Delphion also needed the $4,800 "IBM e-server and middleware technical support option". Delphion is now able to contact the IBM Support Center for DB/2, MQ Series, Websphere and AIX. To call in a problem, call 9-1-800-426-9990, which is the "IBM Partner Line". This is a special Business Partner Technical Support phone line. It is not the 9-1-800-225-5249 (CALL-AIX) number I used to dial when with IBM. Delphion's PartnerWorld Customer Number is 19130762. Press 2 for PartnerWorld for Developers. Other options were press 0 for an Operator, or 1 for Pre-Sale Support for different things, or 3 for PartnerWorld for Software, or 4 for Other, or * to repeat. For Hardware Support, do I use 1-800-426-7378 = IBM SERV(ice)? ========================================================================================= 2/25/02 After amazing gyrations, I was finally able to open up a PMR for a Perl PMR 35875,1LD bug I'm getting. I've reduced the problem down to the simplest case, -- who -- read a file and create a bunch of hash variables for the data in it. -- contact -- But IBM doesn't "support" Perl and doesn't want to fix it. Sigh ... ----------------------------------------------------------------------------------------- 7/14/05 Had an SSA problem on reindeer (7013-J50, serial #2659295), our CVS, PMR 32726,344 TSM, Bugzilla system. After a 10-minute power outage 2 days ago, one of Cust # 4590900 reindeer's 9GB SSA drives failed. I replaced pdisk 17 with another 9GB -- who -- drive, which got cfgmgr'd as pdisk2. After adding it to the "degraded" -- contact -- array, it started to rebuild. I could see the number of "Unsynced Parity Strips" going down (good), but then it stopped after an hour or so (bad). It was stuck at Unsynced Parity Strips Unbuilt Data Strips hdisk21 0 0 hdisk25 10780 75456 Invalid data strip I rebooted it and tried different things to get my hdisk25 back, but failed. Now, 2 days later, this is what it now says Unsynced Parity Strips Unbuilt Data Strips 92953946842CA1K 0 0 hdisk21 0 0 The error log says hdisk19, which is in the array did get errors, FE9E9357 0713132305 P H pdisk19 DISK OPERATION ERROR FE9E9357 0713131205 P H pdisk19 DISK OPERATION ERROR FE9E9357 0713125105 P H pdisk19 DISK OPERATION ERROR so maybe I got a double-disk failure? pdisk17 actually started getting erros back on June 29, 2005. Anyway, all this is my problem. AIX 4.3.3 is out of service and it'll take a week to get a special contract at who knows what cost? Ah, well. I'm on my own. ----------------------------------------------------------------------------------------- x/xx/02 xxxx xxxx xxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx ------------------------------------------------------------------------ x/xx/02 xxxx xxxx xxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx ------------------------------------------------------------------------ x/xx/02 xxxx xxxx xxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx ------------------------------------------------------------------------ x/xx/02 xxxx xxxx xxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx ------------------------------------------------------------------------