Phone Repair Cheat Sheet Checks to be performed before calling anyone: 1. Can you dial to an extension with in Delphion? Yes= trouble is probably not with the call pilot No= trouble probably is with the call pilot 2. Can you make a local call? Yes=problem is possibly with Sprint No= problem is possibly with Pac Bell Sprint Info: Sprint Repair Number 800-880-2822 Our site Number is 2E243801 You can report Sprint problems online at www.sprintbmo.com Log in name: delphioninc Password: delphioninc Sitecode: 2E243801 Judy Hines 800-634-2308 ext 2 Vivek Rai 408-894-6660 Pager=800-724-3508 pin5525850 Tim Sauer 408-894-6677 David Uhte 408-894-6643 Lisa Gregory 678-581-4440 Lori McArthur(Lisa's Boss) 678-581-4443 pager 800-724-3508 pin3826525 Eric McGlaun 877-786-4440 Michelle Hurtado 408-894-6632 Pac Bell Info: Pac Bell Priority Repair Service 800-332-1321 Press 0 Trunk number 408-226-7702 T1's DID numbers 408-284-8900 through 8999 Circuit ID # 73HCQA999661-001 PRI Pac Bell Account number 408-362-2505 Stewart Dies Work = 415-545-0536 Cell = 415-260-8451 Wanda (Pac Bell Tech) 800-606-1800 Direct 916-977-8675 Will Valentine Work=415-495-3044 Cell=415-260-4539 Nortel Info: How to reboot the Nortel System: Hold down the Main Int button for a few seconds on the Nortel Switch Judy D'Ambrose 480-607-2749 Charlie(Carls boss) 936-264-2522 Judy Hines 800-634-2308 Ext 2 Sigmond Nortel Help Desk 304-697-8706 Switch Dial In Numbers: 408-362-2564 & 408-362-2574 Password 0000 New Phone Repair Vendor: Shared Technology Fairchild (aka Shared Technology Allegiance) National Call Center in Dallas: 1-800-526-7006 or 1-800-788-7624 Identify Delphion as "Customer # 5020068 in the San Francisco Area" Old Phone Repair Vendor: Northern Office Works 877-532-4669 (Rob Jordan is our normal repair tech) (Their toll number is (714) 940-8700)