ECA899: ECC & MECHANICAL ERRORS IN 2.5GB IDE HDD

Subject: ECA899: ECC & MECHANICAL ERRORS IN 2.5GB IDE HDD

    Record number:       H165017
    Device:              D/T6282         Service code:      33
    ECA number:          ECA899          Parts source:      MECH
    EC number:           EC000000        Publish flag:      R
    Mandatory:           N               Hit count:         EHC00090
    Automatic shipment:  N               Success count:     ESC0000
    Availability date:   98/10           Publication code:  PC50
    Plant of control:    23              Date created:      O98/10/23
    Tip key:                             Date last altered: A99/11/11
                                         Owning B.U.:       USA


Abstract: ECA899: ECC & MECHANICAL ERRORS IN 2.5GB IDE HDD

PURPOSE:

The purpose of this ECA is to correct a potential problem of multiple ECC errors or mechanical failures in certain models of Western Digital hardfiles.

Affected hardfiles are certain models of Western Digital 2.5GB IDE hardfiles.

  FEATURES:
  Type,                  Machines Affected
  Model,   With          and/or Feature/Device     B/M to be    Service  System
  Stage    B/M           Description               Installed    Hours    Hours
  62XX     B/M0000000    ALL MODELS                B/M0000000   00.5     00.3


PHYSICAL CHECK:

1.  System contains the following Western Digital hardfile:

    2.5GB IDE Capacity Hard File
    IBM FRU Part Numbers :
   

   •  07H1123
   •  76H5822
   •  75H8978

2.  System exhibits failure symptoms such as ECC errors and/or "Drive not ready" errors.

PREREQUISITES:

A special diagnostic utility is avalaible via the HelpCenter Level 2 Support Center called the "Verscan Utility."
This utility can inspect the health of Western Digital files currently installed.

ADDITIONAL TOOL:

IBM Enhanced Diagnostic Hardfile Test Diskette - This is a custom developed diagnostic tool to be used to determine the health of the hardfile and also REPAIR any ECC errors not related to this problem.
This diskette is also available through the Helpcenter Level 2 Support Center.

COMPANION: NONE

CONCURRENT: NONE

DETAIL:

A limited number of IBM PC 300GL and PC 300PL systems were manufactured using a Western Digital 2.5gb hardfile.
These systems may exhibit intermittent "Drive not Ready" status or display indications that ECC errors exist on the drive.
In some cases the drive is no longer functional.

Upon detection of possible errors, replace the hardfile with IBM FRU P/N 36L8811.

These failures are associated with an increase in the operating environments temperature and humidity, usually during the hot summer months.
Not all Western Digital 2.5gb hardfiles will exhibit these symptoms.

This ECA provides for the replacement of a Western Digital 2.5gb hardfile exhibiting the symptoms stated above.
The PHYSICAL CHECK section of this ECA lists the IBM FRU part numbers of the affected drives.

NO OTHER WESTERN DIGITAL DRIVE IS AFFECTED BY THIS PROBLEM.

NOTES:

==> EMEA CLAIMS INFORMATION <==

IBM PSS CE's should record all time and parts to Service Code 33, ECA899, Other Office 990.

EMEA BUSINESS PARTNERS:
Refer to Warranty Claim System; Use Emergency Claim 5 (ECA) and quote ECA899.

====> US CLAIM INFORMATION <===

IBM and TSS Servicers should record time and travel, along with the other product information to:

Service Code: 33 (PSS) or 08 (BP)
Machine Types: 6282
ECA: 899
Other Branch Office: 990 (PSS Only)

===> This ECA Will Expire December 31, 2000 <===