Hangs with 3com adapter


PROBLEM - PS/Valuepoint 6382/S, 6384/D, and 6387/T systems may experience system hangs using a combination of a 3com Ethernet adapter, LAN support program and the IBM PC support/400 program.

Machines AFFECTED - Valuepoint 6382/S, 6384/D, and 6387/T systems.

SOLUTION - Steps may be taken to eliminate the possibility of a software setup/ compatibility related problem. Those steps are:

1. Install the latest level ptf's for the IBM PC support/400 program. information regarding the latest level may be obtained from IBM PC support/400 technical support.
2.Ensure that the latest version of IBM LAN support program (LSP) is installed (version 1.35 or higher). Follow the installation guidelines outlined in "chapter seven" of the LAN support program user's guide.

If the customer is using Windows 3.1, view the "networks.wri" file provided with Windows for additional modification which may be required when using a 3com adapter. if system hangs persist after the steps above have been verified, pursue normal problem determination to isolate the failing FRU.

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