Hangs / lost-dropped communication


PROBLEM - PS/Valuepoint 6382/S, 6384/D, and 6387/T systems may experience system hangs or lost/dropped communication sessions if a video adapter is installed along with a Token Ring adapter that is set for IRQ2 or 9. Communication sessions via the Token Ring network may be dropped or the system will hang while accessing the network.

Machines AFFECTED - Valuepoint 6382/S, 6384/D, and 6387/T systems.

SOLUTION - Set the IRQ level of the Token Ring adapter to IRQ3, or an IRQ other than 2 or 9. If IRQ3 is used, the configuration for serial port b, which defaults to IRQ3, will have to be disabled or modified using the resident "configuration utility" to prevent an IRQ conflict with the Token Ring adapter.

Isolation aids - Token Ring adapter is installed and set for interrupt 2 (IRQ2) (refer to the adapter documentation to verify IRQ settings)

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A video adapter is installed and the system board S3 video has been disabled by moving the "video enable" jumper on the system board.

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The system FLASH BIOS EEP ROM level is at level 54A or higher. PS/Valuepoint advanced diagnostics run without errors. Token Ring diagnostics may fail with an initialization error.

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