6381-M30 / Hayes Optima 2400 modem

PROBLEM - When a second outbound call is made with a 6381-M30 system at BIOS level L9ET31AUS with a Hayes Optima 2400 modem, the system hangs. A hard restart is needed to restore the system. This happens while using the card file function of MS Windows or the terminal function.

Machines AFFECTED - Valuepoint 6381-M30 systems.

SOLUTION - Check the planar raw card number which is etched on the board next to the memory SIMMs. Part number 52G6998 is a pass three planar and requires the WFW311FX patch. If the board is 52G7066 it is a pass four planar and it requires a resistor fix.

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