Error Messages (QAPlus/PRO)

  Error Messages (QAPlus/PRO)

Error Messages/Symptom	FRU/Action
Address Exceeds The Size	1. Enter the correct address.
Of Your Memory.	2. Memory Module
An invalid memory address was entered.	3. System Board
Diagnostics Tests display this message
during the Locate Bad Chips option.
Arithmetic Functions Failed	1. Microprocessor
An error was detected during the CPU Test.	2. System Board
Audio software program invoked	1. Mwave/Sound adapter card connection, cable, jumpers
but no sound comes out of speakers	2. Mwave/Sound adapter card volume control, Speakers
	3. Mwave/Sound adapter card
Audio software program does not	1. Mwave jumper settings
initiate in software but CD-ROM drive	2. Mwave/Sound adapter card
works normally
Base Memory Test Failed	1. Memory Module
An error was detected in base memory.	2. System Board
Blinking Cursor only and machine	1. Diskette drive connection/cable
not working normally	2. Diskette drive
	3. System board
Boot Sector Unreadable	1. Hard Disk Drive
A boot sector read error was	2. Hard Disk Drive Cable
detected on the hard disk drive	3. Hard Disk Drive Adapter
	(if installed)
	4. System Board
Bus Noise Test Failed	1. Memory Module
The RAM Test detected an	2. System Board
error in the memory bus.
Butterfly Cylinder Access Test Failed	1. Hard Disk Drive
The Hard Disk Drive Test detected	2. Hard Disk Drive Cable
mismatch between the data read	3. Hard Disk Drive Adapter
and the data stored on the drive.	(if installed)
	4. System Board
3.5-in. diskette drive does not work.	1. Diskette drive connection/cable
	2. Diskette drive
	3. System board
CD-ROM drive LED came on and	1. CD is not inserted properly
stayed on more than 20 seconds	2. CD is damaged
before shutting off	3. CD has dirt or foreign material on it
Software asks to install disc.
Software displays a Reading CD error
CD-ROM drive LED comes on when	1. CD-ROM drive connections/cables/jumpers
inserting a disc but no CD-ROM	2. CD-ROM drive
drive icon appears in the File Mgr.
as Drive D.
CD-ROM drive LED does not come	1. CD-ROM drive
on but CD-ROM drive works normally
CD-ROM drive does not load or eject	1. CD-ROM drive system connection/cable
when the system is powered on, the	2. CD-ROM drive
LED light is off, and the eject	3. Power supply
button is pressed, and held.
Clock Stopped	1. Real-Time Clock Assembly
The real-time clock has	2. System Board
stopped working.
CMOS Clock Test Failed	1. Real-Time Clock Assembly
The Time and Date Settings for	2. System Board
CMOS and DOS do not match
Controller Diagnostic Test Failed	1. Hard Disk Drive Adapter
An error was detected while testing	(if installed)
the Hard Disk Controller (Adapter)	2. Hard Disk Drive
	3. System Board
Controller does not respond to	1. RAID Adapter
commands, no logical drive installed.	2. System Board
Cylinder 0 errors	1. Hard Disk Drive
The test detected an error reading the	2. Hard Disk Drive Adapter
first cylinder of the hard disk drive.	(if installed)
	3. System Board
Device is Not Ready	1. Ensure the device is powered-on
Ready the Device...	2. Replace failing device
or	3. Device Adapter (if installed)
Press any Key	4. System Board
Diskette drive indicator LED	1. Diskette drive connection/cable
remains on or does not light	2. Diskette drive
when drive is active	3. System board
Disk Error Encountered	1. Hard Disk Drive
Opening Output File Press	2. Hard Disk Drive Adapter
Any Key To Continue.	(if installed)
	3. System Board
DMA #X Failed	1. System Board
The Main Components Test detected
an error while testing the
DMA controller.
DMA Page Register Failed	1. System Board
An error was detected while outputting
all possible values to the
DMA Page Register.
Drive(x) Media(y) Mismatch	1. Check diskette and diskette
The capacity listed for the drive in the	drive capacity.
File Allocation Table ID does not match	2. Diskette Drive
the calculated capacity of the drive.	3. System Board
Drive in channel X bay X does	1. Replace the drive in the
not respond. Installation stopped.	bay indicated.
DSVD 28.8Kbps inhouse modem does	1. Mwave connection/jumpers.
not work properly	2. Mwave Wake up on Ring jumper connection/cable
	3. Mwave card
	4. Riser card
	5. System board
Error in video buffer. Bad bits	1. Video Adapter
The video memory test failed	2. System Board
	2. Display
Exception Interrupt in Protected	1. Any Adapter
Mode Diags Cannot Continue	2. System Board
Server error, all system tests will stop.	3. Processor
Remove one adapter at a time until
the symptom goes away.
Extended Memory Test Failed	1. Memory Module
An error was detected in Extended Memory.	2. System Board
FAX/voice modem function has no	1. Mwave card cable/connections/jumpers
sound output. (Data files	2. Mwave or sound card
are received normally, sound or sound	3. 28.8 DSVD Factory inst. Modem Adapter
adapter card works correctly.)	4. Riser card
	5. System board
FAX function does not receive	1. Mwave card jumper setting
data files.	2. Mwave card
	3. 28.8 DSVD Factory inst. Modem Adapter
	(if installed)
	4. Riser card
	5. System board
FAX/voice modem function has no	1. Mwave card cable/connections/jumpers
sound output. (Data files	2. Mwave or sound card
are received normally, sound or sound	3. Riser card
adapter card does not produce sound or	4. System Board
cannot be activated in software.)
Floppy Drive Failed	1. Diskette Drive
One or more diskette drives failed.	2. System Board
	3. Diskette Drive Cable
General Function Failed	1. Any Adapter
Remove one adapter at a time	2. System Board
until the symptom goes away.	3. Processor
Hard Drives Failed	1. Hard Disk Drive
Hard Disk Drive test error	2. Hard Disk Drive Adapter (if installed)
tests detected an error.	3. System Board
Incorrect DOS version	1. Ensure you are using
	DOS version 3.0 or higher
INT Mask Register Failed	1. Microprocessor
The INT Mask Register tests detected	2. System Board
an error.
Invalid Date	1. Real-Time Clock Assembly
The back-up clock and DOS dates	2. System Board
do not match.
Invalid Time	1. Real-Time Clock Assembly
The back-up clock and DOS time of day	2. System Board
settings do not match.
Linear Cylinder Access Test Failed	1. Hard Disk Drive
Hard disk drive error. The redundancy	2. Hard Disk Drive Cable
check of the sectors read does not	3. Hard Disk Drive Adapter
match the information of the drive.	(if installed)
	4. System Board
Logic Function Failed	1. Microprocessor
The CPU Logic Test has detected	2. System Board
an error.
Loopback Error	1. System Board
An error occurred during the COM Port	2. Wrap Plug
Test or Parallel Port Test. (A wrap plug
must be installed to successfully
complete these tests.)
Main Components Failed	1. System Board
A component failure was detected	2. Processor
on the system board.
Memory test cannot run at	1. Memory Module
this location in memory	2. System Board
Not enough free memory available
to start the memory test.
Missing QAPlus/PRO File(s)	1. Diagnostic Diskette
One or more Diagnostic support
files are missing
NO LOOP-BACK PLUG.	1. Install wrap plug on the
Skipping External Loopback test	serial port, rerun test.
No wrap plug installed.	2. System Board
Not ready	1. Ready Printer
Printer not on-line or not ready.	2. Printer
	3. Printer Cable
	4. System Board
No 'type-amatic' repeat	1. Keyboard
(At least one repeat key must be tested	2. System Board
during this test or an error will occur.)
The Type-amatic test detected an error.
Not used by any standard device	1. System Board
The IRQ is not currently being used
by a non standard device.
Numeric Proc Failed	1. Microprocessor
The NPU TEST detected an error	2. System Board
Parallel Ports Failed	1. System Board
Test Report Summary message
Pass (N): ** Errors **	1. Diskette Drive
Drive (X) Failed	2. System Board
The read/write test failed on the	3. Diskette Drive Cable
diskette drive.
Pass (N): Drive (X) Write	1. Insert a non write protected,
Protected or Unformatted	formatted diskette into the
	diskette drive, then rerun the test
	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Pass (N): Unknown Media Drive (X)	1. Diskette
Diskette Drive Test error. The File	2. Diskette Drive
Allocation Table ID on the diskette	3. System Board
is invalid.	4. Diskette Drive Cable
Place Hi-density Media in Drive	1. Diskette
The capacity of the diskette installed	2. Diskette Drive
in the diskette drive is less then	3. System Board
the capacity of the drive.	4. Diskette Drive Cable
Printer Failed	1. Printer
Ensure the printer is powered-on	2. Printer Cable
and ready.	3. System Board
Printer Fault	1. Printer
Ensure the printer is powered-on	2. Printer Cable
and ready.	3. System Board
Printer Not Selected	1. Printer
Ensure the printer is powered-on	2. Printer Cable
and ready.	3. System Board
Program or File Not Found	1. Diagnostic Diskette
Press Any Key	2. Diskette Drive
The diagnostic cannot find the	3. System Board
USER(N).COM file.
Program Too Big To Fit in Memory	1. Reboot the system from
Too many Terminate and Stay Resident	the Diagnostic Diskette
programs in memory while loading
diagnostics.
QAPlus/PRO Cannot Be Re-run Because	1. Diagnostic Diskette
Of Error in Relocating Program	2. Memory Module
Diagnostics failed to relocate the	3. System Board
Diagnostics Test programs so the memory
space it resides in was not tested.
RAM Memory Error in Block n.	1. Memory Module
Bad bits n	2. System Board
An error was detected in RAM.
RAM Test Failed	1. Memory Module
Test Result Summary message,	2. System Board
Memory Test failed.
Read error on cylinder n	1. Hard Disk Drive
Hard disk drive physical format error.	2. Hard Disk Drive Adapter
	(if installed)
	3. System Board
Read Errors	1. Diskette
Diskette drive read error.	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Receive Error	1. Serial Port Cable
Serial Port Loopback test error.	2. System Board
Refresh Failure	1. Memory Module
The Diagnostic Test detected an error	2. System Board
while testing the DMA controller's
RAM refresh cycle.
RTC Interrupt Failure	1. Real-Time Clock Assembly
The Diagnostic Test cannot detect	2. System Board
the Real-Time clock interrupt.
Serial Chip Error	1. Serial Port Cable
COM Port error, general	2. System Board
Serial Compare Error	1. Serial Port Cable
COM Port error, information transmitted	2. System Board
is not the same as information received.
Serial Time-out Error	1. Serial Port Cable
COM Port error, time interval is too long	2. System Board
between transmitted and received data.
Serious Memory Error --	1. Memory Module
Diags Cannot Continue	2. System Board
Memory Test error.
Sorry You Need A Mouse	1. Mouse
The mouse or mouse driver was not detected.	2. System Board
System Hangs	1. Any Device
(See Undetermined Problems)	2. Any Adapter
	3. System Board
The Address Exceeds The Size	1. Enter correct address
Of Your Memory	2. Memory Module
An invalid memory address was	3. System Board
entered. The Diagnostics Test
display this message during the
Locate Bad Chips option under
the interact menu if an
invalid memory address was
entered at the 'Enter Memory
Address Of Bad Chip' prompt.
That Number is Out Of Range	1. Enter the correct number
An invalid bit number was entered.	2. Memory Module
Diagnostics Tests display this	3. System Board
message during the Locate Bad
Chips option.
Too Many Errors - Test Aborted	1. Microprocessor
Too many errors, the Diagnostics Test	2. System Board
cannot continue.
Transmit Error	1. Serial Port Cable
Internal or external serial port	2. System Board
Loopback test failure.
Video Adapter Failed	1. Video Adapter
Test Result Summary, displayed if	2. System Board
'Fail' was at the Quit/Fail/Pass	3. Display
menu of any video test.
Write error on cylinder n	1. Hard Disk Drive
Hard disk drive write error.	2. Hard Disk Drive Adapter
	(if installed)
Write Errors	1. Diskette
Diskette drive write error.	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
Write Protected or Unformatted	1. Insert a non write protected
The diskette is Write Protected	formatted diskette into the
or not formatted.	diskette drive, then rerun
	the test.
	2. Diskette Drive
	3. System Board
	4. Diskette Drive Cable
You Cannot Delete the	1. Make the correct selection
Motherboard	2. Memory Module
'Remove Board' option was	3. System Board
selected. The Diagnostics Test	4. Processor
display this message during
the Locate Bad Chips option.