| Error Message/Symptom | FRU/Action |
|---|---|
| Address Exceeds the Size | 1. Enter the correct address. |
| of Your Memory | 2. Memory Module |
| An invalid memory address | 3. System Board |
| was entered. Diagnostics Tests | |
| display this message during | |
| the Locate Bad Chips option. | |
| Arithmetic Functions Failed | 1. Microprocessor |
| An error was detected | 2. System Board |
| during the CPU Test. | |
| Base Memory Test Failed | 1. Memory Module |
| An error was detected | 2. System Board |
| in base memory. | |
| Battery Error | 1. Replace the Battery and Run Setup |
| 2. System Board | |
| Boot Sector Unreadable | 1. Hard Disk Drive |
| A boot sector read error was | 2. Hard Disk Drive Cable |
| detected on the hard disk drive. | 3. Hard Disk Drive Adapter (if installed) |
| 4. System Board | |
| Bus Noise Test Failed | 1. Memory Module |
| RAM Test detected an error | 2. System Board |
| in the memory bus. | |
| Butterfly Cylinder Access Test Failed | 1. Hard Disk Drive |
| Hard Disk Drive Test detected | 2. Hard Disk Drive Cable |
| mismatch between the data read and | 3. Hard Disk Drive Adapter (if installed) |
| the data stored on the drive. | 4. System Board |
| Clock Stopped | 1. Real-Time Clock Assembly |
| Real-time clock has stopped working. | 2. System Board |
| CMOS Clock Test Failed | 1. Real-Time Clock Assembly |
| Time and Date Settings for CMOS | 2. System Board |
| and DOS do not Match. | |
| COM Port Test Failed | 1. Serial Cable |
| Test failed with wrap plug attached. | 2. System Board |
| Controller Diagnostic Test Failed | 1. Hard Disk Drive Adapter (if installed) |
| An error was detected while | 2. Hard Disk Drive |
| testing the Hard Disk | 3. System Board |
| Controller (Adapter). | |
| Cylinder 0 errors | 1. Hard Disk Drive |
| Test detected an error reading | 2. Hard Disk Drive Adapter (if installed) |
| the first cylinder of the hard | 3. System Board |
| disk drive. | |
| Device is Not Ready | 1. Ensure the device is powered-on. |
| Ready the Device... | 2. Replace failing device |
| or | 3. Device Adapter (if installed) |
| Press Any Key | 4. System Board |
| Disk Error Encountered | 1. Hard Disk Drive |
| Opening Output File Press | 2. Hard Disk Drive Adapter (if installed) |
| Any Key To Continue. | 3. System Board |
| DMA #X Failed | 1. System Board |
| Main Components Test detected | |
| an error while testing the DMA | |
| controller. | |
| DMA Page Register Failed | 1. System Board |
| DMA page register error | |
| Door is Open | 1. Close door on device being tested |
| 2. Device being tested | |
| 3. System Board | |
| Drive (x) Media (y) | 1. Check diskette and diskette drive capacity. |
| Mismatch | 2. Diskette Drive |
| FAT ID mismatch with | 3. System Board |
| installed drive. | |
| EISA Configuration | 1. Replace Battery, then run Setup. |
| NVRAM Bad | 2. System Board |
| Error in video buffer. | 1. Video Adapter |
| Bad bits. | 2. System Board |
| Video memory test error. | 3. Display |
| Exception Interrupt | 1. Any Adapter |
| In Protected Mode Diags | 2. System Board |
| Cannot Continue | 3. Processor |
| Server error, remove one adapter | |
| at a time until the symptom | |
| goes away. | |
| Extended Memory Test Failed | 1. Memory Module |
| Extended memory error. | 2. System Board |
| FF Stuck Key | 1. Keyboard |
| Keyboard error. | 2. System Board |
| Floppy Drive Failed | 1. Diskette Drive |
| Diskette drive(s) failed. | 2. System Board |
| 3. Diskette Drive Cable | |
| General Function Failed | 1. Any Adapter |
| Remove one adapter at a time | 2. System Board |
| until the symptom goes away. | 3. Processor |
| Hard Drives Failed | 1. Hard Disk Drive |
| Hard Disk Drive test error. | 2. Hard Disk Drive Adapter (if installed) |
| 3. System Board | |
| Incorrect DOS version | 1. Ensure you are using DOS version 3.0 |
| or higher. | |
| Insert A Data Disk | 1. Insert a known good data disk into the CD-ROM |
| 2. CD-ROM Drive | |
| 3. System Board | |
| 4. CD-ROM Cable | |
| INT Mask Register Failed | 1. Microprocessor |
| INT Mask Register error. | 2. System Board |
| Invalid Date | 1. Real-Time Clock Assembly |
| Clock/DOS date mismatch. | 2. System Board |
| Invalid Time | 1. Real-Time Clock Assembly |
| Clock/DOS time mismatch. | 2. System Board |
| Back-up clock and DOS time | |
| of day settings do not match. | |
| Keyboard Error | 1. Keyboard |
| One or more keys do not | 2. System Board |
| operate correctly | |
| Linear Cylinder Access Test Failed | 1. Hard Disk Drive |
| Hard disk drive error. | 2. Hard Disk Drive Cable |
| 3. Hard Disk Drive Adapter (if installed) | |
| 4. System Board | |
| Logic Function Failed | 1. Microprocessor |
| CPU Logic test error. | 2. System Board |
| Loopback Error | 1. System Board |
| COM Port Test or Parallel Port error. | 2. Wrap Plug |
| A wrap plug must be installed to | |
| successfully complete these tests. | |
| Main Components Failed | 1. System Board |
| System board error. | 2. Processor |
| Memory test cannot run at this | 1. Memory Module |
| location in memory | 2. System Board |
| Not enough free memory available | |
| to start the memory test. | |
| Missing QAPlus/PRO Files(s) | 1. Diagnostic Diskette |
| One or more diagnostic support | |
| files are missing. | |
| NO LOOP-BACK PLUG. Skipping | 1. Install wrap plug on the serial port, |
| External loopback test | rerun test. |
| No wrap plug installed. | 2. System Board |
| Not ready | 1. Ready Printer |
| Printer not on-line or not ready. | 2. Printer |
| 3. Printer Cable | |
| 4. System Board | |
| Not ready error | 1. Ensure that a known good formatted |
| ready drive A | diskette is in drive A, the rerun the test. |
| DMA Transfer test error | 2. System Board |
| No 'type-amatic' repeat | 1. Keyboard |
| At least one repeat key must | 2. System Board |
| be tested during this test or | |
| an error will occur. | |
| Type-amatic test error. | |
| Not used by any standard | 1. System Board |
| device | |
| IRQ is not currently being used | |
| by a non-standard device. | |
| Numeric Proc Failed | 1. Microprocessor |
| NPU test error. | 2. System Board |
| Parallel Ports Failed | 1. System Board |
| Test Report Summary message. | |
| Pass (N): ** Errors ** Drive | 1. Diskette Drive |
| (X) Failed | 2. System Board |
| Diskette drive read/write test error. | 3. Diskette Drive Cable |
| Pass (N) Drive Not Ready | 1. Ensure diskette drive is ready. |
| Diskette drive door is open | 2. Diskette Drive |
| or defective. | 3. System Board |
| 4. Diskette Drive Cable | |
| Pass (N): Drive (X) Write | 1. Insert a non-write protected, formatted |
| Protected or Unformatted | diskette into the diskette drive, |
| then rerun the test. | |
| 2. Diskette Drive | |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Pass (N): Unknown Media | 1. Diskette |
| Drive (X) | 2. Diskette Drive |
| Diskette Drive Test error. | 3. System Board |
| 4. Diskette Drive Cable | |
| Place Hi-density Media in Drive | 1. Diskette |
| Media/drive mismatch. | 2. Diskette Drive |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Printer Failed | 1. Printer |
| Printer powered-on and ready? | 2. Printer Cable |
| 3. System Board | |
| Printer Fault | 1. Printer |
| Printer powered-on and ready? | 2. Printer Cable |
| 3. System Board | |
| Printer Not Selected | 1. Printer |
| Ensure the printer is | 2. Printer Cable |
| powered-on and ready. | 3. System Board |
| Program or File Not Found | 1. Diagnostic Diskette |
| Press Any Key | 2. Diskette Drive |
| Diagnostics cannot find | 3. System Board |
| the USER(N).COM file. | |
| Program Too Big | 1. Reboot the system from the |
| To Fit In Memory | Diagnostic Diskette. |
| Too many Terminate and Stay | |
| Resident programs in memory. | |
| QAPlus/PRO Cannot Be Re-run | 1. Diagnostic Diskette |
| Because Of Error In Relocating | 2. Memory Module |
| Program | 3. System Board |
| Diagnostics failed to relocate | |
| the Diagnostics Test programs | |
| so the memory space it resides | |
| in was not tested. | |
| RAM Memory Error | 1. Memory Module |
| in Block n. Bad bits n | 2. System Board |
| Memory error. | |
| RAM Test Failed | 1. Memory Module |
| Memory error. | 2. System Board |
| Read error on cylinder n | 1. Hard Disk Drive |
| Hard disk drive format error. | 2. Hard Disk Drive Adapter (if installed) |
| 3. System Board | |
| Read Errors | 1. Diskette |
| Diskette drive read error. | 2. Diskette Drive |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Receive Error | 1. Serial Port Cable |
| Serial Port loopback test error. | 2. System Board |
| Refresh Failure | 1. Memory Module |
| Diagnostics Test detected an | 2. System Board |
| error while testing the | |
| DMA controller's RAM | |
| refresh cycle. | |
| RTC Interrupt Failure | 1. Real-Time Clock Assembly |
| Diagnostics Test cannot detect | 2. System Board |
| the Real-Time clock interrupt. | |
| Serial Chip Error | 1. Serial Port Cable |
| COM Port error, general. | 2. System Board |
| Serial Compare Error | 1. Serial Port Cable |
| COM Port error, information | 2. System Board |
| transmitted is not the same | |
| as information received | |
| Serial Time-out Error | 1. Serial Port Cable |
| COM Port error, time interval | 2. System Board |
| is too long between transmitted | |
| and received data | |
| Serious Memory Error | 1. Memory Module |
| - Diags Cannot Continue | 2. System Board |
| Memory Test error. | |
| Sorry You Need A Mouse | 1. Mouse |
| Mouse or mouse driver | 2. System Board |
| was not detected. | |
| System Hangs (while | 1. System Board |
| loading a diagnostic test) | |
| System Hangs | 1. Any device |
| Go to | 2. Any adapter |
| 'Symptom-to-FRU Index Supplement' | 3. System Board |
| The Address Exceeds | 1. Enter correct address |
| The Size Of Your Memory | 2. Memory Module |
| An invalid memory address was | 3. System Board |
| entered. The Diagnostics Tests | |
| display this message during the | |
| Locate Bad Chips option under | |
| the interact menu if an invalid | |
| memory address was entered at | |
| the "Enter Memory Address Of | |
| Bad Chip" prompt. | |
| That Number is Out Of Range | 1. Enter the correct number. |
| An invalid bit number was | 2. Memory Module |
| entered. Diagnostics Tests | 3. System Board |
| display this message during | |
| the Locate Bad Chips option. | |
| Too Many Errors | 1. Microprocessor |
| - Test Aborted | 2. System Board |
| Too many errors, the | |
| Diagnostics Test cannot | |
| continue. | |
| Transmit Error | 1. Serial Port Cable |
| Internal or external serial | 2. System Board |
| port loopback test failure. | |
| Unable To Detect CD-ROM | 1. CD-ROM Drive |
| 2. System Board | |
| 3. CD-ROM Cable | |
| Video Adapter Failed | 1. Video Adapter |
| Test Result Summary, displayed | 2. System Board |
| if "Fail" was at the | 3. Display |
| Quit/Fail/Pass menu of any | |
| video test. | |
| Write error on cylinder n | 1. Hard Disk Drive |
| Hard disk drive write error. | 2. Hard Disk Drive Adapter (if installed) |
| Write Errors | 1. Diskette |
| Diskette drive write error. | 2. Diskette Drive |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| Write Protected or Unformatted | 1. Insert a non-write protected, formatted |
| Diskette is Write Protected or | diskette into the diskette drive, then |
| not formatted. | rerun the test. |
| 2. Diskette Drive | |
| 3. System Board | |
| 4. Diskette Drive Cable | |
| You Cannot Delete the Motherboard | 1. Make the correct selection. |
| 'Remove Board' option was | 2. Memory Module |
| selected. The Diagnostics | 3. System Board |
| Tests display this message | 4. Processor |
| during the Locate Bad Chips | |
| option. |
Please see the LEGAL - Trademark notice.
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for any BUG on this page found - Thank you.