Warranty and Repair Services

Warranty and Repair Services

You can upgrade your standard hardware warranty service or extend the service beyond the warranty period.

Warranty upgrades in the U.S. include:

Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site repair service, either standard or premium.
The standard upgrade provides a trained servicer within the next business day
(9 a.m. to 5 p.m., local time, Monday though Friday).
The premium upgrade provides 4-hour average response, 24 hours a day, 7 days a week.
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade to premium on-site service
(4-hour average on-site response, 24 hours a day, 7 days a week).

You also can extend your warranty.
Warranty and Repair Services offers a variety of post-warranty maintenance options, including ThinkPad EasyServ Maintenance Agreements.
Availability of the services varies by product.
For more information about warranty upgrades and extensions:

In the U.S., call 1-800-426-4968.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM marketing representative.

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