Diagnostic Tools


Diagnostic Tools


Server problems can be caused by the hardware, the software, or a user error. An example of a user error is pressing the wrong key on the keyboard. You can check the hardware by using the diagnostic test programs and the information in this section.

NOTE: When you run the diagnostic test programs, a single problem can cause several error messages to occur.
When this happens, work to correct the cause of the first error message.
After the cause is corrected, the other error messages probably will not occur the next time you run the tests.


If the hardware is OK and you have not made an error, you might have a software problem. If you suspect that you have a software problem, refer to the information that comes with that software package.


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