SSA RAID Cluster Adapter Service Request Numbers - (USER Guide - SRNs)


SSA RAID Cluster Adapter Service Request Numbers

'Array Problems' describes how errors are reported and logged for the adapter and the disk drives attached to it. These reports and logs contain service request numbers (SRNs) which lead to detailed descriptions of the problems.

The following table lists the SRNs that apply to the adapter card, with descriptions of each problem and what you should do to solve the problem. The SSA RAID Cluster Adapter: Hardware Maintenance Manual Supplement provides more details of these SRNs, this information is primarily for service representatives.

Other SRNs refer to the disk drives that are attached to the adapter and to the unit in which those disk drives are installed. For details of those SRNs, refer to the Installation and User's Guide or the Hardware Maintenance Manual Supplement for that unit.

       PAA
       |||
       |++----- SSA address
       +------- Adapter port number

SRN Description Action
2OPAA An open SSA link has been detected Call for service
21PAA
to
29PAA		 An SSA 'Threshold exceeded'
link error has been detected.		 Call for service
2A002 Async code 02 has been
received Probably, a software
error has occurred.		 Call for service
2A003 Async code 03 has been
received Probably, a software
error has occurred.		 Call for service
2A004 Async code 04 has been
received Probably, a software
error has occurred.		 Call for service
2FFFF Async code that is not valid
has been received
error has occurred.		 Call for service
40000 The SSA adapter card has failed Exchange the adapter for a new one or call
for service.
40004 A 4 MB DRAM module in
adapter card slot 0 has failed.		 Call for service or exchange the DRAM for
a new one.
40008 A 8 MB DRAM module in
adapter card slot 0 has failed.		 Call for service or exchange the DRAM for
a new one.
40016 A 16 MB DRAM module in
adapter card slot 0 has failed.		 Call for service or exchange the DRAM for
a new one.
40032 A 32 MB DRAM module in
adapter card slot 0 has failed.		 Call for service or exchange the DRAM for
a new one.
40064 A 64 MB DRAM module in
adapter card slot 0 has failed.		 Call for service or exchange the DRAM for
a new one.
40128 A 128 MB DRAM module in
adapter card slot 0 has failed.		 Call for service or exchange the DRAM for
a new one.
41004 A 4 MB DRAM module in
adapter card slot 1 has failed.		 Call for service or exchange the DRAM for
a new one.
41008 A 8 MB DRAM module in
adapter card slot 1 has failed.		 Call for service or exchange the DRAM for
a new one.
41016 A 16 MB DRAM module in
adapter card slot 1 has failed.		 Call for service or exchange the DRAM for
a new one.
41032 A 32 MB DRAM module in
adapter card slot 1 has failed.		 Call for service or exchange the DRAM for
a new one.
41064 A 64 MB DRAM module in
adapter card slot 1 has failed.		 Call for service or exchange the DRAM for
a new one.
41128 A 128 MB DRAM module in
adapter card slot 1 has failed.		 Call for service or exchange the DRAM for
a new one.
42000 The SSA adapter has detected
that both DRAM modules are
failing.		 Call for service or:
1. Check whether both DRAM modules are
correctly installed on the adapter card.
Make any necessary corrections.
2. If this problem has occurred immediately
after an upgrade to the adapter card, check
whether the correct type of DRAM modules
have been installed.
Make any necessary corrections.
3. If the problem remains, exchange the
adapter card for a new one. Do not exchange
any DRAM modules yet.
4. Install the DRAM modules from the original
adapter card onto the new adapter card, then
install the new adapter card.
5. If the problem remains, exchange the DRAM
modules for new modules.
6. Install the new DRAM modules onto the
original adapter card.
Reinstall the original adapter card.
42500 Write cache card on the
SSA adapter card (100%)		 The SSA adapter has detected a failure
in the write cache.
Exchange the FRU for a new FRU.
43PAA An SSA device is preventing the
completion of the loop
configuration.		 Call for service
45PAA The SSA adapter has detected
an open SSA loop.		 Check that all the SSA cables are connected
correctly.
If the problem remains, call for service.
47000 An attempt has been made to store in
the SSA adapter the details of more
than 32 RAID arrays.		 Call for service
47500 Part of the RAID array data might
have been lost.		 Call for service
48000 The SSA adapter has detected
a loop configuration that is not
valid.		 Go to
'SSA Loop Configurations that Are Not valid'
or call for service
49000 A RAID array is in the Degraded
state because a disk drive is not
available to the array, and a
write command has been sent
to that array.
A disk drive might not be available
for one of the following reasons:
° The disk drive has failed.
° The disk drive has been removed
from the subsystem.
° An SSA link has failed.
° A power failure has occurred.		 Call for service
49100 A RAID array is in the Exposed state
because a disk drive is not available
to the array.
A disk drive can become not available
for several reasons:
° The disk drive has failed.
° The disk drive has been
removed from the subsystem.
° An SSA link has failed.
° A power failure has occurred.		 Call for service
49500 No hot-spare disk drives are
available for a RAID array that
is configured for hot-spare disk
drives.		 Call for service
4C000 Unsupported configuration
because there are disks that do
not have failover protection.		 Go to
'SSA Loop Configurations that Are Not valid'
or call for service
4C200 Corresponding adapters are not
wired together		 Go to
'SSA Loop Configurations that Are Not Valid'
or call for service
4C400 One host must be configured as
A and the other as B.		 Go to
'SSA Loop Configurations that Are Not valid'
or call for service
4C600 Failover has occurred: this
adapter is now controlling the
arrays.		 Run the Disk Service Aids, and check the SSA
configuration for correct connections and for
correct SSA adapter operation.
(See 'Viewing the Physical Configuration')
4C800 One component of RAID-1
present and owning adapter
serial number does not match
that of this adapter.		 Do one of the following:
° Install the other member of the array onto
this SSA adapter
° Remove the array member from this adapter
° If you want to continue to use the one
member on this SSA loop, go to
'Changing Array Attributes'
and set the Split Resolution field to the
member number of the array member that
you want to use.
4E000 Data scrubbing has
reconstructed a data block and
reassigned it.		 If this SRN occurs three or more times in
24 hours, exchange the adapter for a new
one or call for service.
4F000 The SSA adapter has detected
duplicate disk attachment
numbers.		 The disk drive that has the duplicate
attachment number has been designated as
a new resource. Reattach the disk drive
in the required position,
(see 'Attaching Resources').
4F100 Both members of a RAID-1
array are indicating that they
have been updated while the
other member was not
available. The array name is
reported. (A corresponding
SRN 4F101 is also logged.)		 If you want to continue to use this array,
you must specify one of the members as the
member that contains good data, and
update the data on the other member to
match it. To do this, go to
'Changing Array Attributes'
and set the Split Resolution field to the
member number of the array member that you
want to use.
4F101 Both members of a RAID-1
array are indicating that they
have been updated while the
other member was not
available. The UID/array name
of the member that was not
available is reported. (A
corresponding 5RN 4F1 00 is
also logged.)		 If you want to continue to use
this array, you must specify one
of the members as the member
that contains good data, and
update the data on the other
member to match it. To do this, go to
'Changing Array Attributes'
and set the Split Resolution field
to the member number of the array
member that you want to use.
4F200 A member of a RAID-1 array
has been rejected (array name
reported).		 None
4F201 A member of a RAID-1 array
has been rejected (member
serial number reported).		 None
50000 The SSA adapter failed to
respond to the device driver.		 Exchange the adapter card for a new one
or call for service
50001 A data parity error has occurred. Exchange the adapter card for a new one
or call for service
50002 An SSA adapter DMA error has
occured.		 Exchange the adapter card for a new one
or call for service
50004 An adapter error has been
detected.		 Exchange the adapter card for a new one
or call for service
50005 A software error has occurred. Call for service
50006 An adapter error has been
detected.		 Exchange the adapter card for a new one
or call for service
50007 An adapter error has been
detected.		 Exchange the adapter card for a new one
or call for service
50008 Unable to read or write the PCI
registers.		 Exchange the adapter card for a new one
or call for service
50010 An SSA adapter or device drive
protocol error has occurred.		 Call for service
50012 The SSA adapter microcode
has hung.		 Call for service
D4000 The diagnostics cannot
configure the SSA adapter.		 Exchange the adapter card for a new one
or call for service
D4100 The diagnostics cannot open
the SSA adapter.		 Exchange the adapter card for a new one
or call for service
D4300 The diagnostics have detected
an SSA adapter POST failure.		 Exchange the adapter card for a new one
or call for service
DFFFF A command or parameter that
has been sent or received is not
valid. This problem is caused
either by the SSA adapter, or by
an error in the microcode.		 Call for service

Please see the LEGAL  -  Trademark notice.
Feel free - send a Email-NOTE  for any BUG on this page found - Thank you.