Miscellaneous Symptoms 8644)

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Miscellaneous Symptoms (Type 8644)

Error Code/Symptom	FRU/Action
CD-ROM drive not working	1. Clean the CD (media)
properly.	2. Clean the optical-head lens
	3. CD-ROM Drive
CD-ROM drive tray is not	1. CD-ROM Drive
working.
See 'CD-ROM Emergency Eject'
Server does not recognice	1. Verify that the CD-ROM drive is
the CD-ROM drive.	enabled in the Configuration/Setup
	Utility program
	2. Verify that the server is checking for the
	CD-ROM drive in the startup sequence. Use the
	Configuration/Setup Utility program.
	3. CD
	4. CD-ROM Drive
CD-ROM drive in-use light stays	1. CD-ROM
on, or the system continues to
bypass the CD-ROM drive.
Diskette drive in-use light	1. Verify that the diskette drive is enabled
stays on, or the system bypasses	in the Configuration/Setup Utility program
the diskette drive.	2. Verify that a known good diskette is properly
	inserted in the drive.
	3. The diskette contains the necessary files to start
	the system
	4. Diskette Drive
General monitor problems.	1. Monitor
Some IBM monitors have their
own self-tests. If you suspect
a problem with the monitor,
refer to the information that
comes with the monitor for
adjusting and testing instruction.
The screen is blank.	1. Check power cord and cable connections
	2. Monitor
	3. Video Adapter
Only the cursor appears.	1. Video Adapter
The monitor goes blank when	1. Check all cable connections
some application programs start.	2. Verify that the graphics adapter is correctly
	installed in slot 1, the Accellerated Graphics Port
	(AGP).
	3. Verify that the device drivers necessary for the
	applications are installed.
The monitor works when you	1. If enabled, disable the Advanced Power Management
power-on the system, but	(APM) featuresetting in the Configuration/Setup
goes blank after some period	Utility program
of server inactivity.
NOTE: The Advanced Power
Management (APM) feature
is not supported.
Screen flickers.	1. Set monitor highest noninterlaced refresh
Attention	rate supported by the monitor and controller
Using a resolution or refresh	2. Monitor
rate that is not supported by	3. Video Adapter
the monitor might damage it.
Wavy, unreadable, rolling,	1. Monitor
distorted screen, or screen jitter.	2. Video Adapter
If the monitor self-test show
that the monitor is working
properly, verify that:
1. Check the location of the
Monitor
2. Verify that an IBM monitor
signal cable is properly
connected.
3. Verify that the monitor
is not trying to run at
a higher refresh rate than
supported.
Wrong characters appear on	1. Video Adapter Cable
the screen.	2. Video Adapter
The server does not start when	1. Power Switch/LED Assembly
you press the power switch.	2. Power Supply
Before replacing a FRU:
1. Check all cable connections
2. Verify that the server cover
is properly installed.
3. Verify that the power outlet
functions properly.
4. Verify that the correct type
of memory is installed.
An IBM option that used to work	1. Check all cable connections
does not work now.	2. For SCSI options, check for proper termination.
NOTE:	3. Option Device
1. If the option comes with
its own test instructions,
use those instructions to
test the option.
2. An external option must be
powered-on prior to powering-on
the system.
The parallel port cannot be	1. Device
accessed, or the number of	2. Adapter, if installed
parallel ports displayed is	3. System Board
less than the number of parallel
ports installed.
See 'Serial/Parallel/USB Port Problems'
The serial port cannot be	1. Device
accessed, or the number of	2. Adapter, if installed
serial ports displayed is	3. System Board
less than the number of serial
ports installed.
See 'Serial/Parallel/USB Port Problems'
Serial port and USB port	1. Device
problems.	2. Adapter, if installed
See 'Serial/Parallel/USB Port Problems'	3. System Board
The SCSI expansion enclosure	1. Verify that all SCSI expansion enclosure
used to work, but does not work	hardware and cable connections are secure
now.	2. Verify termination of the last option in each SCSI
	chain, or the end of the SCSI cable.
	3. If the SCSI expansion enclosure comes with its own
	test instructions, use those instructions to test it
	4. SCSI Repeater Card
The SCSI Repeater Card used	1. Verify that all SCSI Repeater Card hardware and
to work, but does not work now.	cable connections are secure
	2. Verify that all external SCSI option cables are connected
	correctly.
	3. Verify the termination of the last option in each SCSI
	chain, or the end of the SCSI cable.
	4. SCSI Repeater Card
The Ethernet Adapter cannot	1. Ethernet Adapter
connect to the network
See 'Ethernet Connection Problems'
The Configuration/Setup Utility	1. The PCI BIOS interrupt settings are incorrect.
program reports the Ethernet	Check for interrupt conflicts with ISA devices. If
controller interrupt Utility	conflicts are found reserve the ISA interrupts (see
as 0 or 255	'ISA Legacy Resources') so that the PCI BIOS will
The PCI BIOS is not configuring	assign another non-conflicting PCI interrupt value
the Ethernet controller or adapter
correctly.
The Configuration/Setup Utility	1. Run the Configuration/Setup Utility program on
program reports 'No PCI Bus'.	the server so that the PCI BIOS will configure the
The Configuration/Setup Utility	Ethernet controller or adapter correctly.
program has been run on another
computer that does not have any
PCI slots.
The server stops running when	1. Check for interrupt conflicts with ISA devices.
loading device drivers. The PCI	If conflicts are found, reserve the ISA interrupts
BIOS interrupt settings are	see 'ISA Legacy Resources' so that the PCI
incorrect.	BIOS will assign another non-conflicting
	PCI interrupt value
The diagnostics completed	1. Make sure that the network cable is securely attached
successfully, but the network	2. Make sure that you are using Category 5 cabling when
connection fails.	operating the server at either 10 Mbps or 100 Mbps.
The Ethernet Activity light	1. Make sure the network device drivers are loaded
does not come on.	2. Check all connections.
	3. Try sending data from this workstation.
	4. Use another Ethernet adapter see
	'Installing or Removing Adapters'
	5 Use another port on the hub
	6. Make sure that the hub port is configured for the correct
	speed (10 Mbps or 100Mbps).
	7. If duplex mode was forced, make sure a speed of 10Mbps or
	100Mbps was forced.
	8. If you manually configured the duplex mode, make sure
	that you also manually configured the speed.
	9. Ethernet Adapter
Data is incorrect or sporadic.	1. Make sure that you are using Category 5 cabling
	when operating the server at either 10Mbps or 100Mbps
The Ethernet controller or adapter	1. Make sure that the cable is connected to the
stopped working when another	Ethernet adapter
adapter was added to the server.	2. Make sure that your PCI system BIOS is current
	3. Reseat the adapter
	4. Ethernet Adapter
The Ethernet controller or adapter	1. Reseat the adapter
stopped working without	2. Try a different connector at the hub or switch.
apparent cause.	3. The network device driver files might be missing
	or corrupted.
	4. Ethernet Adapter