ORDERING PTFS ------------- - Dispatch to the PMR - Make sure the COMPID and REL fields in the PMR are correct - Type 'PSPP' while viewing the PMR - Type 'PTF' on the first PSPP menu - Use the 'LISt' command to see if the PTF has already been shipped to the customer. To resubmit an order for a PTF in the list, change the 'N' in the first column to 'Y'. - Use the 'MANual' command to enter new PTF numbers not in the list. Enter the PTF number and a description of what is being sent. I suggest entering the component and media type. For example: MPP dk3h or X11 8mm - You cannot mix media on a single order. According to ISMD, the order will be cancelled if more than one media is ordered for the same customer number on the same PMR within a 24 hour period. - Press F3 when finished entering PTF numbers. - Use the 'ORDer' command to submit the order. The mandatory fields are: Shipping medium ID DK3H (diskette) 6346 (1/4 inch tape) C8MM (8mm tape) Type of shipment C (Corrective Service) - Correct the shipping address as necessary. - Press F3 when finished (as many times as necessary to return to the PMR. CHECKING PTF STATUS ------------------- - While viewing the PMR enter 'PSPP' - Use the 'STATus' command to view the status record. After ISMD has received the order, they will update the status record and indicate any errors.