The most recent feedback is at the top. Feedback may be summarized in this list. Direct quotes are in quotation marks. For more information, contact Elizabeth Halliday-Reynolds (T/L 823-4038). For all feedback, a response letter is sent to the customer and a copy of the feedback is given to the appropriate component group fax coordinator. "Action" is only included below if the fax was changed, etc. ------------------------------------------------------------------- Document: Version Date: Feedback Received: ------------------------------------------------------------------- Document:dhcp.server.config.tcp Version Date: 09/24/96 Feedback Received: 10/31/96 Customer writes: "This document is very helpful to me, especially because there does not exist much about dhcp. ------------------------------------------------------------------- Document: dsksync.krn Version Date: 11/14/94 Feedback Received: 10/17/96 Customer writes script worked perfectly, however disk names were out of order. Action: The "disk out of order" comment was likely a system setup variation. The fax is good. ------------------------------------------------------------------- Document: sending.testcases.gen Version Date: 04/22/96 Feedback Received: 10/10/96 Customer Writes: For those of whse machines don't have "austin. ibm.com" in the /etc/hosts or domain name server, please include the IP address (dotted deciamal) Have not found instances when this is true. Will not update document. ------------------------------------------------------------------- Document: led552.krn Version Date: 05/22/96 Feedback Received: 10/08/96 Customer Writes: Has problems with getrootfs hdisk1 and with step 12. Will notify krn group of problem ------------------------------------------------------------------- Document: Version Date: Feedback Received:10/10/96 PMR# 4X295 Branch 324 Jim Cline FAX 602-861-7297 customer writes: I found this document to very helpful in creating a snap dump tape to send to Austin so that they can analyze the problems we are having. I would also like to comment on how helpful Lynn Strube of AIX support was on walking me through some of the test procedures that led us to the point of having to send in a dump tape. I would like to have you pass on to her supervisor that she is very personable and very professional on the phone. action: forward response to kernal group. ------------------------------------------------------------------- Document: Version Date: Feedback Received: 10/03/96 From: tlooney@VNET.IBM.COM Subject: MKSYSB Fax Document Customer asserts that there are two typos ananomy (anatomy) and chioce (choice) in a mksysb doc. He did not know the filename or title of the document. I grepped all docs and did not find this error. It must be an old version. Customer also wrote: "I would like to cut and paste part of the document on AIX V 4.x for a backup & restore procedure manual that I am creating for an operator in our IBM Charlotte lab. Is this okay??" I responsed with yes. ------------------------------------------------------------------- Document: large.addr.model.lng Version Date: 10/30/95 Feedback Received:10/04/96 Customer SE Vance Bass Sent doc to customer. Pleased with information but displeased at imbedded shell script. Said it did not work and needed to have characters rekeyed. Investingating way in which doc was recieved to see if we can do anything differently. The fax in questions already has a disclaimer stating that characters can become messed up in certain types of transmission. ------------------------------------------------------------------- Document:man.pages.32.cmd Version Date: 04/25/96 Feedback Received:07/25/96 Customer Writes, "Good fax, better on WWW" Response: educate customer that documentation on www and oasis. Responded with fax message. ------------------------------------------------------------------- Document: pcsim.config.cmd Version Date: 11/23/94 Feedback Received:07/24/96 Customer writes, "The file pcsim.obj v=01 r=02 m=000 f=0000 is not on our original AIX 3.2.5 tapes. We need to install this before we can install the accompaning files. If you have questions please call me (409) 842-5123." forward response to commands group ------------------------------------------------------------------- Document: limits.krn Version Date: 11/15/94 Feedback Received: 07/15/96 Customer writes: "Are the documents one finds on this fax service also available via the internet? I would prefer electronic versions of some documents to facilitate the identification of appropriate items. Since a permuted indes isn't provided, for example, a local keyword search of an index would be useful." E-mailed customer ftp address to external oasis url to external oasis testdrive information about boulder service pages ------------------------------------------------------------------- Document: reduce.usr.32.krn Version Date: 02/16/95 Feedback Received: 07/15/96 problem report number listed as: Intem #CB3299 concluded successfully No branch office or customer number listed Fax: reduce.usr.32.krn customer writes: "Item 6. should be changed to: check for any user defined paging space... (rather than non-rootvg) Twice now after restoring systems from a current mksysb tape, I have had to add back in my user defined paging space for rootvg. Response to customer thanks for feedback, forward to krn ------------------------------------------------------------------- Document: Version Date: 03/15/95 Feedback Received: 07/09/96 Customer Writes: " This document was very helpful --> corrects the symbolic links *(step 13) and everything works! Thanks very Much!!" Action: Forwarded positive response to krn group. ------------------------------------------------------------------- Document: reduce.usr.32.krn Version Date: 02/16/96 Feedback Received: 06/26/96 Customer does not want to pay for call-- Believes that support center/fax did not solve her problem. Forwarded feedback to krn group, they investigate and say off hours sent doc. Sent billing question to Judy Hoose, Customer sat. ------------------------------------------------------------------- Document: rvgrecover.krn Version Date: 04/24/96 Feedback Received: 06/21/96 Customer describes document as: " excellent.- easy to understand and the instructions got the job done the first try". ------------------------------------------------------------------- Document: reduce.paging.32-41.lxp Version Date: 03/13/96 Feedback Received: 06/25/96 Customer writes: "It worked great! This was very helpful". ------------------------------------------------------------------- Document: node.license.lng Version Date: 10/01/96 Feedback Received: 06/19/96 Customer needs more .lng support. Requested information on how to get support. Sent how.to.get.support fax and reccommended she requests supportline information. Also send customer information to .lng group in case they can assist in " need information on RLM installing license not the NETLS". ------------------------------------------------------------------- Document: 4823 wrong index number Version Date: Feedback Received: 05/21/96 IBM Publication erroniously prints incorrect ibm-4fax number, this is a supportline fax only. Requests that customer call 1-800-call-ibm or http to boulder ------------------------------------------------------------------- Document: lost.password.32.cmd Version Date: 01/29/96 Feedback Received: 06/07/96 Possible revision to step 12 so that customers do not try and reboot from the HDISK ------------------------------------------------------------------- Document: rvgrecover.krn Version Date: 02/27/96 Feedback Received: 04/24/96 Documentation "solved my problem quickly and accurately" --------------------------------------------------------------------- Document: led518.41.krn Version Date: 02/7/96 Feedback Received: 04/24/96 Customer followed the fax as suggested but "seemed" to want further service and support. Forwarded to krn group. --------------------------------------------------------------------- ------------------------------------------------------------------- Document: rvgrecover.krn Version Date: 02/27/96 Feedback Received: 12/11/95 Documentation discusses the use of the "'" tic & "`" grave backtic but does not use the "`", so customer felt that they were misled. The fax has been modified to remove the grave backtic warning. --------------------------------------------------------------------- Document: replace.disk.krn Version Date: 07/12/95 Feedback Received: 12/11/95 A jfslog (loglv00) was on the customers disk and she could not complete step 6. Wants to know what the approriate steps under this circumstance and when will we update the procedure. --------------------------------------------------------------------- Document: lvm.1016pps.32-41.krn Version Date: 09/2595 Feedback Received: 11/15/95 Customer believes Title to be inacurate, said that volume group is mentioned incorrectly and thinks that document needs to have a paragraph about 7135. Action: Developer and krn group reworded a few sections in document. ------------------------------------------------------------------- Document: libc.a.fix.32.krn Version Date: 03/17/95 Feedback Received: 09/12/95 "This workaround did not work at all. It read the back tape and said it replaced the file, but it did not. ------------------------------------------------------------------- Document: fix.fs.size.file.3.2.anz Version Date: Feedback Received: 08/17/95 Step five is misleading. Step 5 does not function as specified. This is an UNAPPROVED fax! Sent note to Team Lead document will complete approval process. ------------------------------------------------------------------- Document: how.to.fsck.41.krn Version Date: 06/21/95 Feedback Recieved: 07/18/95 Step two prompted an automatic restore to BOS. Customer did not want this to happen, not aware that it would happen, very upset. This was an UNAPPROVED fax! Sent note to team Lead. Document will complete the approval process. Solution: Customer did not read fax correctly- added warning. ----------------------------------------------------------------------- Document: reduce.usr.32.krn Version Date: 02/16/95 Feedback Received: 05/24/95 Customer very pleased with fax. She also supports customers & this fax fives here allot of confidence. ------------------------------------------------------------------- Document: mirror.rootvg.krn Version Date: 01/05/95 Feedback Received: 05/16/95 Customer concerned that /blv comd from section 4 pg.2 might cause the system to not reboot correctly. Action: Anil will e-mail: Customer mis-read the fax. -------------------------------------------------------------------- Document: 7135.inst.tips.325.krn Version Date: 02/23/95 Feedback Received: 05/12/95 Customer was refered to 4FAX document 3140 in error. Wanted new product information. Gave proper number to call. ----------------------------------------------------------------------- Document: Rebuild.odm.32.krn Version Date: 01/24/95 Feedback Received: 04/28/95 IBM hardware engineer performed different process. customer suggest that we consider removal/reinsertion of the serial adapter before "suspecting ODM corruption" Action: Analyst should be aware of this and warn client before advising steps outlined in fax, therefore no response necessary. ------------------------------------------------------------------- Document: Led553.krn Version Date: 03/15/95 Feedback Received: 04/25/95 "this doc really helped" ------------------------------------------------------------------- Document: 4fax.gen Version Date: 03/24/95 Feedback Received: 04/14/95 Nice to have dates on 4FAX listing in 4fax.gen fax so ------------------------------------------------------------------- Document: 4fax.gen Version Date: 03/24/95 Feedback Received: 04/14/95 Nice to have dates on 4FAX listing in 4fax.gen fax so that documents that have not be updated are not reordered. Action: Will add dates to this listing. (Dates are already included in listing on worldwide web.) ------------------------------------------------------------------- Document: sna.tuning.sna Version Date: ? Feedback Received: 03/31/95 Conflict between two sentences about relative sizes of Transmit_Window and Receive_Window for best performance. Provided findings on relative sizes and performance. This feedback from Don Hall, IBM Austin, AIX Data Link Controls. ------------------------------------------------------------------- Document: mksysb.324+.cmd.anz Version Date: 12/02/94 Feedback Received: 03/16/95 Suggests adding known problem for 3.2.5: 7318 attached tty configurations not backed up by mksysb. Fix: IX48513. Action: Fax updated with this information. ------------------------------------------------------------------- Document: tape.config.anz Version Date: 12/02/94 Feedback Received: 03/01/95 "EXCELLENT document! Concise and helpful; GREAT support service!" ------------------------------------------------------------------- Document: 324.fix.strategy.anz Version Date: 12/02/94 Feedback Received: 02/15/95 "This document was worthless to me. I have not dealt with any IBM service organization before, but if this is an example (and a few other items) of the quality of service I will be receiving in the future, I will be hesitant to call IBM for anything." Action: Unable to discover source of customer's dissatisfaction. "A few other items" suggests that the problem was more than this fax. Suggested to customer that more detail on what he disliked would be helpful, but no response received. ------------------------------------------------------------------- Document: fixdist.gen Version Date: ? Feedback Received: 02/15/95 Feedback was about segmentation fault with FixDist, not about document. Action: Gave feedback to Vijay Joglekar, who said he would call customer. ------------------------------------------------------------------- Document: led553.krn Version Date: ? Feedback Received: 02/06/95 Another cause of LED 553 is missing /bin link to /usr/bin. Action/Comment: This cause and a resolution for it have already been added to a version more recent than the one the customer has. ------------------------------------------------------------------ Document: lost.password.cmd Version Date: 12/15/95 Feedback Received: 02/03/95 Customer had problem with "export TERM=ibm3151" and suggested TERM=aixterm export TERM instead. "The rest of the document easy to follow and helpful." Action: Method of setting TERM changed in document. ------------------------------------------------------------------- Document: (general) Version Date: - Feedback Received: 02/02/95 "1) Are these files and the indices available via Internet? 2) Would you incorporate the document number into the document title? The title in the index doesn't always correspond to title on document, causing duplicate requests for a document." Action: In response to this request and others, added 4FAX document number to "END OF DOCUMENT" line. ------------------------------------------------------------------- Document: reduce.usr.32.krn Version Date: 11/15/95 Feedback Received: 01/31/95 "I found the document to be helpful and concise, although it did not mention one factor -- paging space . . . Paging space, if allocated to a volume groups, must be deactivated . . ." Action: Anil K tested this and found it to be true. We will update this document and others that have the same problem. ------------------------------------------------------------------- Document: led551.krn Version Date: ? Feedback Received: 01/30/95 (Received from Canada support) ". . . Recently we have been finding that many times customers with a LED 551, 555, or 557 are getting error messages when following the Recovery Procedures. They are receiving errors when they run the `fsck' on the logical volumes. At the point they call us back and need assistance. The problem has always been fixed by running the command: logform /dev/hd8 (then destroying the log) prior to running the fsck . . ." Action: We will move the logform step before the fsck step. The error mentioned above occurred if the log device was corrupted. ------------------------------------------------------------------- Document: all on 4FAX Version Date: - Feedback Received: 01/04/95 (Received from AIX support person in Brazil.) "Here we APPRECIATE A LOT the AIX tips and hints from ibm-4fax and we would like to translate them to Portuguese language and make them available to Brazilian customers . . ." Would like to get documents via internal system. ------------------------------------------------------------------- Document: fixdist.gen Version Date: 12/12/94 Feedback Received: 01/03/95 "Document is fine. Could be improved by including the doc order #, e.g., 1228, in addition to the title." Action: In response to this request and others, added 4FAX document number to "END OF DOCUMENT" line. ------------------------------------------------------------------- Document: (apparently fix.bootlist.krn ) Version Date: ? Feedback Received: 11/03/94 Suggests that "bootlist -m prevboot -i" be added before "bootlist -m normal hdisk#" to fix problems that users sometimes have. (Specific problems not mentioned in feedback.) ------------------------------------------------------------------- Document: fixdist.gen Version Date: 07/05/94 Feedback Received: 10/31/94 "Is there a version of FixDist that does NOT require AIXwindows?" Action: Yes, FixDist versions since 1.09 have included a Curses interface which is used when AIXwindows is not running. Sent this information to customer. ------------------------------------------------------------------- Document: JETDIRECT.zap Version Date: 07/07/94 Feedback Received: 10/07/94 "I was unable to have my [RISC System/6000] act as a BOOTP/TFTP server for my HP 4 si. I was successful when manually entering IP address direct to printer." ------------------------------------------------------------------- Document: led551.krn and led552.krn Version Date: ? Feedback Received: 09/14/94 ". . . if the system is an AFS fileserver, this procedure will destroy all AFS fileserver data, because an fsck will be run on the AFS volumes . . ." Suggests adding warning that procedure doesn't apply to AFS fileservers. Action: Updating these documents with warnings for AFS fileservers. ------------------------------------------------------------------- Document: ? Version Date: ? Feedback Received: 09/06/94 Fax did not say that entries in .fs.size must be in "priority/tree" order. (This was about a fax that an analyst created specifically for this customer.) ------------------------------------------------------------------- Document: 128-PORT.filter.zap Version Date: ? Feedback Received: 06/30/94 "The following is the recommended cable construction for the NE NF cable. Please fix your fax on reducing error count on the 128 port." (Cable drawings included.) Action: Fax has since been updated with better drawings. ------------------------------------------------------------------- Document: rvgrecover.krn Version Date: 07/28/93 Feedback Received: 06/29/94 "This procedure to fix the problem did not work for me." Action: Investigating. ------------------------------------------------------------------- Document: backup.format.anz Version Date: 06/03/94 Feedback Received: 06/23/94 "Why not incorporate this doc with PTF notice -- or add statement in PTF to advise 'selection of device from list' or state use of '.1' device. Most of us enter device's name, i.e. /dev/rmt0." Action: Sent copy of feedback to Dennis Lee. ------------------------------------------------------------------- Document: backup.format.anz Version Date: 06/03/94 Feedback Received: 06/17/94 "Your suggestion worked nicely. Thank you!" ------------------------------------------------------------------- Document: bootlist.krn Version Date: 08/04/93 Feedback Received: 06/06/94 Pleased w/ CALL-AIX, IBM, this fax. "This document in particular is clear and instructions are given in simple language." ------------------------------------------------------------------- Document: mksysb.324.+.cmd Version Date: ? Feedback Received: 05/31/94 Displeased with IBM in Chicago and Pittsburgh who advised to ignore messages. "Thanks for listening." Action: Marty Martindale spoke to customer, who is not unhappy with fax or support center. Chicago and Pittsburgh will be evaluating what happened in this situation. Marty will review fax to make sure it is not misleading. ------------------------------------------------------------------- Document: replace.disk.krn Version Date: 09/24/93 Feedback Received: 05/31/94 "Actually, your procedures work." "Thanks for listening." Note: This feedback is in response to my request for more information on the problem experienced with our document. (See earlier feedback received 05/23/94.) ------------------------------------------------------------------- Document: client.inst.325.anz Version Date: 12/23/93 Feedback Received: 05/25/94 "This fax makes no sense whatsoever." Action: Document reorganized. ------------------------------------------------------------------- Document: replace.disk.krn Version Date: 09/24/93 Feedback Received: 05/23/94 "Procedure doesn't work." "Very unhappy." Action: Apparently fax was not followed from beginning. Customer eventually said that procedures actually did work. (See later feedback received 05/31/94.) ------------------------------------------------------------------- Document: 324.fix.strategy.anz Version Date: 11/17/93 Feedback Received: 05/11/94 Don't see what document has to do with most current installation tips and known problems as mentioned in release notes. Action: This document actually references other documents which contain this information. Clarified references in this document. ------------------------------------------------------------------- Document: 324.fix.strategy.anz Version Date: 11/17/93 Feedback Received: 05/11/94 Where can I get a list of the subsystems mentioned in this document? Action: Handled by PMR. ------------------------------------------------------------------- Document: CLEARQ.zap Version Date: ? Feedback Received: ? "Document was easy to follow and logical. Following the steps outlined, our problem was resolved." ------------------------------------------------------------------- Document: backup.format.anz Version Date: 03/29/94 Feedback Received: 05/10/94 "The fax sheet that you sent was very helpful." Received "FAILED" instead of "RUNNING". What happened? Action: Question handled by analyst. ------------------------------------------------------------------- Document: (general) Version Date: Feedback Received: 05/05/94 Clear and helpful information. How can I get more? Action: Sent instructions for getting more information. ------------------------------------------------------------------- Document: rel.vs.abs.backup.cmd Version Date: 04/11/94 Feedback Received: 04/25/94 Document still has same errors. Note: This in response to revised fax that was sent to customer after previous feedback (04/07/94). Marty Martindale stepped through fax with customer and they agreed that fax is CORRECT. ------------------------------------------------------------------- Document: rvgrecover.krn Version Date: 03/10/94 Feedback Received: 04/19/94 "It worked fine - thanks." Some trouble with step 10, probably because of particular situation. ------------------------------------------------------------------- Document: rel.vs.abs.backup.cmd Version Date: 01/11/94 Feedback Received: 04/07/94 Relative backup command incorrect. Action: Fax rewritten. Sent response letter and revised fax to customer. (See later feedback received 04/25/94). END OF DOCUMENT